Luxury Events Service Manager — Guest Experience Lead

Park Hyatt Melbourne; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Career advancement

Global staff housing discounts

Duty meals

Food & beverage discounts

Parking discount

Employee assistance

Paid time off

Health insurance discount

Résumé du poste

Park Hyatt Melbourne, located in the heart of the city, offers sophisticated luxury and exceptional personalized service. As the Events Service Manager, you will oversee the events service department, align with Hyatt standards, and support the team to deliver outstanding guest experiences.

Reporting to the F&B Manager, you will drive guest experiences in line with brand standards, recruit and manage a diverse team, create rosters, forecast and budget, and ensure high-quality operational and

Qualifications

• Previous Food & Beverage managerial experience in a luxury hotel is essential.
• A current Victorian RSA certificate.
• A local certificate in food handling and hygiene is advantageous.
• Exceptional people management and interpersonal skills along with strong communication skills.
• The confidence to promote ideas and make sound decisions under pressure.
• A strong attention to detail and the desire to produce high quality operational and administrative outcomes.
• Comprehensive knowledge of business needs, financial reporting and productivity requirements.
• The flexibility to work on a rotating roster, including weekends and public holidays.

Responsabilités

• Drive our guest’s Food & Beverage experience in line with Park Hyatt brand standards
• Provide leadership to a large and diverse team
• Creating and communicating the rosters and delegation of tasks and responsibilities
• Recruitment of new associates with the guidance and support of the Human Resources team
• Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
• Handle all guest enquires in a courteous and efficient manner
• Provide training and onboarding support for new associates within the department
• Forecasting and budgeting

Connaissances

Leadership

Communication

People management

Team coordination

Attention to detail

Formation

RSA certificate

Food handling & hygiene certificate

Description du poste

Park Hyatt Melbourne, located in the heart of the city, offers sophisticated luxury and exceptional personalized service. As the Events Service Manager, you will oversee the events service department, align with Hyatt standards, and support the team to deliver outstanding guest experiences.

Reporting to the F&B Manager, you will drive guest experiences in line with brand standards, recruit and manage a diverse team, create rosters, forecast and budget, and ensure high-quality operational and