Executive Concierge Leader: Elevate Guest Experience

Hyatt Hotels Corporation; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hyatt Hotels Corporation in Melbourne seeks an experienced Concierge Manager to lead the Concierge and Front Service teams, delivering personalized guest experiences and high-touch service. You will mentor staff, manage rostering, and coordinate reservations and VIP services to elevate guest satisfaction.

This role requires strong leadership, exceptional communication, and a passion for hospitality excellence, with flexibility for weekends and evenings.

Qualifications

• Experience leading Concierge, Front Office or Guest Relations teams.
• Extensive knowledge of Melbourne's dining, entertainment and culture.
• Excellent communication and interpersonal abilities.
• Proven skill in rostering and staff development.

Responsibilities

• Lead Concierge, Bell Services, Valet and Front Service teams.
• Deliver personalised guest experiences and handle VIP requests.
• Coach and develop team members through daily briefings and training.
• Oversee daily operation and ensure brand standards and safety.

Skills

Leadership

Guest relations

Communication

Problem solving

Organizational skills

Tools

Hotel PMS

Job description

Hyatt Hotels Corporation in Melbourne seeks an experienced Concierge Manager to lead the Concierge and Front Service teams, delivering personalized guest experiences and high-touch service. You will mentor staff, manage rostering, and coordinate reservations and VIP services to elevate guest satisfaction.

This role requires strong leadership, exceptional communication, and a passion for hospitality excellence, with flexibility for weekends and evenings.