Events Service Manager

Park Hyatt; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary and discounted accommodation at Hyatt properties

Complimentary duty meals

Discounted health and spa treatments

Generous paid time off and holiday policies

Job summary

Park Hyatt Melbourne is seeking an Events Service Manager responsible for running the Events Service department efficiently according to Hyatt's brand standards. You will supervise daily operations, lead a large team, and enhance the guest experience.

The ideal candidate has Food & Beverage managerial experience in a luxury hotel and holds a Victorian RSA Certificate. Join us at Hyatt where you can turn jobs into rewarding careers.

Qualifications

• Previous Food & Beverage managerial experience in a luxury hotel is essential.
• A current Victorian Responsible Service of Alcohol (RSA) Certificate is required.
• Exceptional people management and interpersonal skills are needed.

Responsibilities

• Drive guests’ Food & Beverage experience in line with brand standards.
• Provide leadership to a diverse team.
• Control manning levels of Events Service based on requirements.

Skills

Food & Beverage managerial experience

Exceptional people management skills

Strong communication skills

Attention to detail

Education

Victorian Responsible Service of Alcohol Certificate

Local certificate in food handling and hygiene

Job description

Organization

Park Hyatt Melbourne

Summary

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys. Join a team that is making travel more human, connected and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1,000 Hyatt properties worldwide for you and your loved ones
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About The Role

As the Events Service Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt International’s corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day‑to‑day operations as well as support the team to achieve our purpose.

Responsibilities

• Drive guests’ Food & Beverage experience in line with Park Hyatt brand standards
• Provide leadership to a large and diverse team
• Creating and communicating the rosters and delegation of tasks and responsibilities
• Recruitment of new associates with the guidance and support of the Human Resources team
• Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
• Handle all guest enquiries in a courteous and efficient manner
• Provide training and onboarding support for new associates within the department
• Forecasting and budgeting

Qualifications

• Previous Food & Beverage managerial experience in a luxury hotel is essential
• A current Victorian Responsible Service of Alcohol (RSA) Certificate
• A local certificate in food handling and hygiene is advantageous
• Exceptional people management and interpersonal skills along with strong communication skills
• The confidence to promote ideas and make sound decisions under pressure
• A strong attention to detail and the desire to produce high quality operational and administrative outcomes
• Comprehensive knowledge of business needs, financial reporting and productivity requirements
• The flexibility to work on a rotating roster, including weekends and public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you’ll discover a career you didn’t know existed.