Events Service Manager

Park Hyatt Melbourne; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career advancement

Global staff housing discounts

Duty meals

Food & beverage discounts

Parking discount

Employee assistance

Paid time off

Health insurance discount

Job summary

Park Hyatt Melbourne, located in the heart of the city, offers sophisticated luxury and exceptional personalized service. As the Events Service Manager, you will oversee the events service department, align with Hyatt standards, and support the team to deliver outstanding guest experiences.

Reporting to the F&B Manager, you will drive guest experiences in line with brand standards, recruit and manage a diverse team, create rosters, forecast and budget, and ensure high-quality operational and

Qualifications

• Previous Food & Beverage managerial experience in a luxury hotel is essential.
• A current Victorian RSA certificate.
• A local certificate in food handling and hygiene is advantageous.
• Exceptional people management and interpersonal skills along with strong communication skills.
• The confidence to promote ideas and make sound decisions under pressure.
• A strong attention to detail and the desire to produce high quality operational and administrative outcomes.
• Comprehensive knowledge of business needs, financial reporting and productivity requirements.
• The flexibility to work on a rotating roster, including weekends and public holidays.

Responsibilities

• Drive our guest’s Food & Beverage experience in line with Park Hyatt brand standards
• Provide leadership to a large and diverse team
• Creating and communicating the rosters and delegation of tasks and responsibilities
• Recruitment of new associates with the guidance and support of the Human Resources team
• Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
• Handle all guest enquires in a courteous and efficient manner
• Provide training and onboarding support for new associates within the department
• Forecasting and budgeting

Skills

Leadership

Communication

People management

Team coordination

Attention to detail

Education

RSA certificate

Food handling & hygiene certificate

Job description

Summary

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.

Care Connects Us

Join a team that is making travel more human, connected and sustainable. Here, everyone’s role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About the Role

As the Events Service Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt international’s corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include

• Drive our guest’s Food & Beverage experience in line with Park Hyatt brand standards
• Provide leadership to a large and diverse team
• Creating and communicating the rosters and delegation of tasks and responsibilities
• Recruitment of new associates with the guidance and support of the Human Resources team
• Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
• Handle all guest enquires in a courteous and efficient manner
• Provide training and onboarding support for new associates within the department
• Forecasting and budgeting

Qualifications

• Previous Food & Beverage managerial experience in a luxury hotel is essential
• A current Victorian Responsible Service of Alcohol (RSA) Certificate
• A local certificate in food handling and hygiene is advantageous
• Exceptional people management and interpersonal skills along with strong communication skills
• The confidence to promote ideas and make sound decisions under pressure
• A strong attention to detail and the desire to produce high quality operational and administrative outcomes
• Comprehensive knowledge of business needs, financial reporting and productivity requirements
• The flexibility to work on a rotating roster, including weekends and public holidays