Luxury Boutique Team Leader — Commission & Growth

Ferragamo Australia Pty Ltd; Melbourne; Sur place; AUD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Extensive training

Career progression opportunities

Daily team coaching

Commission and incentives monthly

Résumé du poste

Ferragamo Crown Melbourne Boutique is seeking a Team Leader with 2+ years in luxury retail to lead on the shop floor, coach the team and drive sales through exceptional service and storytelling. You will support the Store Manager in achieving targets and maintaining brand standards.

Open to 2-3 late-night shifts, you will be a brand ambassador with strong communication and interpersonal skills, ensuring a premium customer experience and luxury engagement at all times.

Qualifications

• 2+ years’ experience in a senior sales, supervisory or team leader role within luxury environments.
• Strong understanding of luxury selling, customer engagement and closing techniques.
• Open to working 2-3 late night shifts as per boutique requirements.
• Proven ability to lead by example and positively influence team performance.
• A strong understanding of the expectations and needs of the luxury customer.

Responsabilités

• Demonstrate strong product and brand knowledge, coaching and training to deliver exceptional customer experiences.
• Lead by example on the shop floor, driving sales performance through service excellence and luxury selling techniques.
• Support the Store Manager in achieving individual, team and store targets.
• Act as a key point of support for the team, fostering a positive, motivated and high-performing environment.
• Ensure adherence to store and company policies, visual standards and operational procedures.
• Assist with day-to-day operations including opening/closing, cash handling, stock support and reporting.

Connaissances

Luxury selling

Customer engagement

Closing techniques

People leadership

Description du poste

Ferragamo Crown Melbourne Boutique is seeking a Team Leader with 2+ years in luxury retail to lead on the shop floor, coach the team and drive sales through exceptional service and storytelling. You will support the Store Manager in achieving targets and maintaining brand standards.

Open to 2-3 late-night shifts, you will be a brand ambassador with strong communication and interpersonal skills, ensuring a premium customer experience and luxury engagement at all times.