Luxury Accommodations & Guest Experience Manager

Zurwin PTY LTD; Ipswich City; On-site; AUD 80,000 - 90,000; Full time

Job summary

Zurwin PTY LTD, trading as Zurwin Luxury Stays, is seeking an Accommodation and Hospitality Manager to coordinate operations across multiple properties in the Brisbane area. You will oversee guest services, housekeeping, maintenance and staff, ensuring high standards of cleanliness and comfort.

You will contribute to developing new accommodation services and growth initiatives, while managing budgets, ensuring safety compliance, and delivering a premium guest experience across the portfolio.

Qualifications

• Diploma or higher in Hospitality, Business or Management is preferred.
• Experience supervising accommodation operations or housekeeping teams.
• Strong budgeting and cost-control skills.
• Ability to prepare operational reports.
• Knowledge of WHS and hygiene standards.

Responsibilities

• Plan and coordinate day-to-day accommodation operations across properties.
• Supervise housekeeping, cleaning, laundry and property presentation.
• Conduct quality assurance inspections and arrange corrective action.
• Monitor costs and manage budgets while maintaining service standards.
• Recruit, train, roster and supervise staff and contractors.
• Develop and implement operating procedures and checklists.
• Prepare regular reports for Directors on expenditure and performance.
• Review guest feedback and resolve issues with the guest communications team.
• Ensure compliance with WHS, fire safety and hygiene requirements.
• Coordinate property maintenance and repairs.

Skills

Staff supervision

Budgeting

Guest services

QA inspections

Maintenance coordination

Education

AQF Diploma or higher

Tools

Operational software

Spreadsheets

Digital checklists

Job description

Zurwin PTY LTD, trading as Zurwin Luxury Stays, is seeking an Accommodation and Hospitality Manager to coordinate operations across multiple properties in the Brisbane area. You will oversee guest services, housekeeping, maintenance and staff, ensuring high standards of cleanliness and comfort.

You will contribute to developing new accommodation services and growth initiatives, while managing budgets, ensuring safety compliance, and delivering a premium guest experience across the portfolio.