Accommodation Operations & Guest Experience Lead

Sociable Tech Pty Ltd; Ipswich City; Presencial; AUD 80 000 - 90 000; Tempo integral

Resumo da oferta

Zurwin PTY LTD, trading as Zurwin Luxury Stays, is a Brisbane-based accommodation business delivering luxury short-stay experiences. The role oversees day-to-day accommodation operations, housekeeping, maintenance and staff supervision across multiple properties, ensuring high standards of cleanliness and guest comfort.

Reporting to the Director, you will develop new services, manage costs, coordinate contractors, and drive service quality while growing the portfolio.

Qualificações

• AQF Diploma level or higher in Hospitality Management, Business, Management or related field preferred.
• Demonstrated experience managing or supervising accommodation operations, housekeeping teams or similar hospitality services.
• Strong knowledge of housekeeping, laundry, property presentation and maintenance coordination across multiple properties.
• Experience conducting quality assurance inspections, identifying issues and implementing corrective action.
• Sound budgeting and cost-control skills, including monitoring expenditure and supplier charges.

Responsabilidades

• Plan, organise, direct and coordinate day-to-day accommodation operations across the portfolio.
• Supervise housekeeping, cleaning, laundry and property presentation to meet turnaround times.
• Conduct regular QA inspections and document findings to ensure issues are resolved.
• Monitor operating costs within budgets and identify savings while maintaining standards.
• Manage stock levels and purchasing of linen, cleaning supplies and amenities.
• Coordinate property maintenance and repairs with cleaners, tradespeople and suppliers.
• Recruit, train, roster and supervise staff and contractors, allocate duties and monitor performance.
• Prepare operational reports for Directors on expenditure, stock and maintenance.

Conhecimentos

Housekeeping coordination

Budgeting & cost control

Staff supervision

Formação académica

AQF Diploma or higher

Ferramentas

Spreadsheets

Digital checklists

Descrição da oferta de emprego

Zurwin PTY LTD, trading as Zurwin Luxury Stays, is a Brisbane-based accommodation business delivering luxury short-stay experiences. The role oversees day-to-day accommodation operations, housekeeping, maintenance and staff supervision across multiple properties, ensuring high standards of cleanliness and guest comfort.

Reporting to the Director, you will develop new services, manage costs, coordinate contractors, and drive service quality while growing the portfolio.