Lux Front Desk Concierge & Guest Experience (Flexible Hours)

Vicinity Limited; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Staff Discounts

Life with the Works programme

Training & development

Employee Assistance Program

Referral incentives

Diversity and inclusion

Job summary

The Ritz-Carlton Melbourne is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and respond to inquiries. You will support the front office team, take reservations, and handle cash and card transactions with precision.

You will act as a knowledgeable ambassador for our luxury property and local area, aiming to surpass guest expectations. Ideal candidates bring OPERA PMS experience, relevant hospitality background, and a proactive, energetic mindset suited to a

Qualifications

• Experience with OPERA PMS or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Assist guests with check-in and check-out and handle enquiries.
• Build relationships and support the front office team.
• Take reservations and manage cash handling and credit card transactions.
• Be an expert on the luxury hotel and surrounding area to exceed guest expectations.

Skills

OPERA PMS

Guest service

Cash handling

Education

Working rights in Australia

Job description

The Ritz-Carlton Melbourne is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and respond to inquiries. You will support the front office team, take reservations, and handle cash and card transactions with precision.

You will act as a knowledgeable ambassador for our luxury property and local area, aiming to surpass guest expectations. Ideal candidates bring OPERA PMS experience, relevant hospitality background, and a proactive, energetic mindset suited to a