Impact-Driven Front Desk Concierge & Community Support

Vicinity Limited; Melbourne; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Staff Discounts

Life with the Works programme

Training & development

Employee Assistance Program

Referral incentives

Diversity and inclusion

Job summary

The Ritz-Carlton Melbourne is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and respond to inquiries. You will support the front office team, take reservations, and handle cash and card transactions with precision.

You will act as a knowledgeable ambassador for our luxury property and local area, aiming to surpass guest expectations. Ideal candidates bring OPERA PMS experience, relevant hospitality background, and a proactive, energetic mindset suited to a

Qualifications

• Experience with OPERA PMS or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Assist guests with check-in and check-out and handle enquiries.
• Build relationships and support the front office team.
• Take reservations and manage cash handling and credit card transactions.
• Be an expert on the luxury hotel and surrounding area to exceed guest expectations.

Skills

OPERA PMS

Guest service

Cash handling

Education

Working rights in Australia

Job description

Job Description

As a Front Desk Agent at The Ritz-Carlton, Melbourne, you will assist guests arriving and departing the hotel through the check in and departure process, handle general enquiries, build relationships, support the front office team, take reservations and perform cash handling and credit card responsibilities. You will be an expert on the luxury hotel and surrounding area to exceed guest expectations.

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms across the Marriott International group.
• Be part of Life with the Works program: flexible working hours & locations, sabbatical leave, paid leave during birthday month.
• Unlimited strategic development and training programmes.
• Employee Assistance Program.
• Employee Referral Incentives.
• Equality, diversity and inclusiveness as a core value.

The Ritz-Carlton is part of Marriott International’s Luxury portfolio, committed to putting people first for over 90 years. We welcome applications from all backgrounds and are an equal opportunity employer.

Job Location

650 Lonsdale Street, Melbourne Victoria 3000, Australia

Position Type

Full-time

Contract

Permanent

Benefits and Perks (Additional)

• Unrestricted, entire staff discount programmes within Marriott International.
• Participation in the Honourable and the W Hotels franchise.