Luxury Front Desk Experience Specialist

The Ritz-Carlton; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Ritz-Carlton, Melbourne invites hospitality professionals to join our Front Office team as a Guest Experience Expert. You will be at the heart of the guest journey, delivering personalised, intuitive service that defines the Ritz-Carlton experience.

As a member of our Ladies and Gentlemen, you will create lasting memories through seamless arrivals, anticipatory service, and trusted guest relationships, while representing a world-leading luxury brand in Melbourne's vibrant hospitality scene.

Qualifications

• Previous Front Office or Guest Services experience within a luxury or premium hotel environment.
• Excellent communication and interpersonal skills with a guest-first mindset.
• Ability to anticipate needs and deliver personalised service with discretion.

Responsibilities

• Create exceptional first and last impressions through arrivals and departures.
• Anticipate guest needs and deliver personalised service that exceeds expectations.
• Build meaningful relationships with guests to foster loyalty and memorable experiences.
• Act as an ambassador for The Ritz-Carlton, Melbourne, sharing knowledge of the hotel and local offerings.
• Manage guest enquiries and reservations with professionalism and efficiency.

Job description

The Ritz-Carlton, Melbourne invites hospitality professionals to join our Front Office team as a Guest Experience Expert. You will be at the heart of the guest journey, delivering personalised, intuitive service that defines the Ritz-Carlton experience.

As a member of our Ladies and Gentlemen, you will create lasting memories through seamless arrivals, anticipatory service, and trusted guest relationships, while representing a world-leading luxury brand in Melbourne's vibrant hospitality scene.