Luxury Front Desk Agent - Weekday, Early Shifts

St Maria Pty Ltd; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours

Life with the Works program

Sabbatical leave

Job summary

The Ritz-Carlton, Melbourne is seeking a dedicated Medical Receptionist Front Desk specialist to join a luxury hotel team in Melbourne. You will assist guests during check-in and check-out, respond to inquiries, and help cultivate lasting relationships with guests to drive future bookings.

Ideal candidates have OPERA PMS experience, strong communication skills, and a genuine guest-focused approach. The role emphasizes excellence, grace under pressure, and a commitment to the Marriott service

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Self-motivated and eager to grow in a fast-paced luxury hotel environment.
• Strong guest-focused approach and professional demeanor.

Responsibilities

• Assist guests during check-in and check-out, ensuring a seamless arrival and departure experience.
• Handle general enquiries and provide proactive, personalized service to guests.
• Build relationships with guests and assist with future bookings.
• Support the front office team with daily operational tasks.
• Take reservations and manage cash handling and credit card responsibilities.
• Be a knowledgeable ambassador of The Ritz-Carlton and the local area to exceed expectations.

Skills

Front desk experience

Customer service

Communication skills

Australian working rights

Tools

OPERA PMS

Job description

The Ritz-Carlton, Melbourne is seeking a dedicated Medical Receptionist Front Desk specialist to join a luxury hotel team in Melbourne. You will assist guests during check-in and check-out, respond to inquiries, and help cultivate lasting relationships with guests to drive future bookings.

Ideal candidates have OPERA PMS experience, strong communication skills, and a genuine guest-focused approach. The role emphasizes excellence, grace under pressure, and a commitment to the Marriott service