Lux Club Lounge Host — Premium Guest Experience

73N97; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours

Training programs

Employee assistance

Referral incentives

Global network

Job summary

The Ritz-Carlton, Melbourne is seeking a Club Lounge Attendant to deliver exceptional service across all lounge periods, including beverage service and personalised guest interactions. You will welcome guests, provide local recommendations, and coordinate with multiple teams to ensure seamless experiences.

Ideal candidates hold an up-to-date RSA, have relevant hospitality experience and possess working rights in Australia.

Qualifications

• RSA certification is required.
• Experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated with a can-do attitude in a fast-paced environment.

Responsibilities

• Deliver exceptional service throughout Club Lounge service periods, including food and beverage presentation and bar service.
• Welcome guests to the Club Lounge and assist with check-in/check-out.
• Provide local recommendations, arrange bookings, and assist with transportation, dining, and entertainment inquiries.
• Review daily guest arrivals, departures, preferences and special requests to personalise stays.
• Maintain Club Lounge to luxury standards, ensuring areas are immaculate and well stocked.
• Prepare and serve beverages in line with brand standards and responsible service.
• Coordinate with Front Office, Concierge, Housekeeping, and F&B teams for seamless service.
• Promote hotel facilities and Marriott Bonvoy benefits to enhance guest journeys.

Skills

RSA

Guest service

Hospitality

Local knowledge

Job description

The Ritz-Carlton, Melbourne is seeking a Club Lounge Attendant to deliver exceptional service across all lounge periods, including beverage service and personalised guest interactions. You will welcome guests, provide local recommendations, and coordinate with multiple teams to ensure seamless experiences.

Ideal candidates hold an up-to-date RSA, have relevant hospitality experience and possess working rights in Australia.