Club Lounge Attendant

73N97; Melbourne; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Flexible hours

Training programs

Employee assistance

Referral incentives

Global network

Job summary

The Ritz-Carlton, Melbourne is seeking a Club Lounge Attendant to deliver exceptional service across all lounge periods, including beverage service and personalised guest interactions. You will welcome guests, provide local recommendations, and coordinate with multiple teams to ensure seamless experiences.

Ideal candidates hold an up-to-date RSA, have relevant hospitality experience and possess working rights in Australia.

Qualifications

• RSA certification is required.
• Experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated with a can-do attitude in a fast-paced environment.

Responsibilities

• Deliver exceptional service throughout Club Lounge service periods, including food and beverage presentation and bar service.
• Welcome guests to the Club Lounge and assist with check-in/check-out.
• Provide local recommendations, arrange bookings, and assist with transportation, dining, and entertainment inquiries.
• Review daily guest arrivals, departures, preferences and special requests to personalise stays.
• Maintain Club Lounge to luxury standards, ensuring areas are immaculate and well stocked.
• Prepare and serve beverages in line with brand standards and responsible service.
• Coordinate with Front Office, Concierge, Housekeeping, and F&B teams for seamless service.
• Promote hotel facilities and Marriott Bonvoy benefits to enhance guest journeys.

Skills

RSA

Guest service

Hospitality

Local knowledge

Job description

Additional Information
Job Number26136579
Job CategoryRooms & Guest Services Operations
Location650 Lonsdale Street, Melbourne Victo 3000, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

At The Ritz-Carlton, we are Ladies and Gentlemen serving Ladies and Gentlemen. As a Club Lounge Attendant, you will be an ambassador of our world-renowned brand, creating memorable experiences through personalised service, genuine hospitality, and impeccable attention to detail. If you are passionate about luxury, thrive on building meaningful guest connections, and take pride in exceeding expectations, we invite you to begin your next chapter with The Ritz-Carlton, Melbourne.

Position Summary:

• Deliver exceptional service throughout all Club Lounge service periods, including food and beverage presentation, bar service, and personalised guest interactions.

• Welcome guests to the Club Lounge and assist with check-in and check-out processes, ensuring a seamless and memorable arrival and departure experience.

• Act as a knowledgeable ambassador for Melbourne and The Ritz-Carlton, providing local recommendations, arranging bookings, and assisting with transportation, dining, entertainment, and sightseeing enquiries.

• Review daily guest arrivals, departures, preferences, and special requests, taking proactive steps to personalise each guest's stay.

• Maintain the Club Lounge to the highest luxury standards, ensuring all areas remain immaculate, well-stocked, and presentation-ready throughout the day.

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with responsible service and brand standards.

• Coordinate with Front Office, Concierge, Housekeeping, and Food & Beverage teams to ensure seamless service delivery and timely resolution of guest requests.

• Promote hotel facilities, experiences, and Marriott Bonvoy benefits to enhance the overall guest journey and drive engagement with the property.

About You:

• An up-to-date RSA

• Relevant experience in a similar role

• Working rights in Australia

• Enthusiastic to elevate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.