Logistics Operations Supervisor — Shift Lead

Amazon; Queensland; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Amazon Logistics is seeking an Operations Supervisor to lead a team within the transportation network in Australia. You will collaborate with the Operations Shift Manager and Delivery Station Manager to drive performance, monitor attendance and workflow, and resolve issues on the Back End Return to Station Shift (16:00–22:00, Wed-Sat).

The role lives in a 24/7 environment and may shift with business needs. You will be responsible for coaching staff, ensuring SOP adherence, and reporting Exchange

Qualifications

• Experience in warehouse operations.
• Experience in logistics.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Back End Return to Station Shift between 16:00 - 22:00.
• Experience managing teams.
• Experience with planning, performance metrics, and process improvement.

Responsibilities

• Contribute to fostering a strong health and safety culture by ensuring adherence to relevant laws and internal policies.
• Assist in the daily oversight and management of departmental tasks.
• Conduct staff debriefs, ensuring all paperwork is accurately and thoroughly completed.
• Perform duties in line with Standard Operating Procedures (SOPs).
• Allocate tasks to staff as needed to maintain workflow and meet daily performance targets.
• Ensure adequate staffing levels for your area, including managing call outs for training, addressing absences, overseeing performance, providing coaching, and continually monitoring department productivity.
• Support the onboarding and training of new associates to ensure they possess the necessary knowledge to perform required tasks.
• Collaborate with the Operations Shift Manager and Delivery Station Manager in tracking, analyzing, and reporting Exchange Point metrics.
• Support the Operations Shift Manager and Delivery Station Manager in identifying and understanding factors contributing to the achievement or shortfall of Exchange Point objectives.
• Monitor and report on associate hours and schedules.
• Address and resolve process-related issues within the area as needed.
• Ensure timely and accurate reporting of equipment defects.

Skills

Team leadership

Warehouse operations

Logistics

Shift scheduling

Job description

Amazon Logistics is seeking an Operations Supervisor to lead a team within the transportation network in Australia. You will collaborate with the Operations Shift Manager and Delivery Station Manager to drive performance, monitor attendance and workflow, and resolve issues on the Back End Return to Station Shift (16:00–22:00, Wed-Sat).

The role lives in a 24/7 environment and may shift with business needs. You will be responsible for coaching staff, ensuring SOP adherence, and reporting Exchange