Delivery Station Operations Leader

Amazon; New South Wales; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Amazon Logistics is seeking an experienced Operations Manager in NSW who will supervise a team of Shift Managers and drive daily logistics operations at the delivery station. You will oversee staffing, safety, and continuous improvement initiatives to meet Amazon’s customer promise.

The role emphasizes problem-solving, leadership of high-performing teams, and delivering efficient, cost-effective workflows across the last-mile network.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1+ years of employee and performance management experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience hiring and developing highly effective and diverse teams.
• Experience developing and managing a high-performing team.

Responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements for the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Analyze shift performance against business objectives and implement actions to improve operational excellence.
• Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holidays.

Skills

Team leadership

Performance management

Lean thinking

People development

Education

Bachelor's degree or equivalent

Job description

Amazon Logistics is seeking an experienced Operations Manager in NSW who will supervise a team of Shift Managers and drive daily logistics operations at the delivery station. You will oversee staffing, safety, and continuous improvement initiatives to meet Amazon’s customer promise.

The role emphasizes problem-solving, leadership of high-performing teams, and delivering efficient, cost-effective workflows across the last-mile network.