Delivery Ops Lead - Sortation & Night Shift

Amazon; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Amazon Logistics is seeking an Operations Manager (Sortation Shift) to lead a team of Shift Managers in our Delivery Station network in Australia. You will drive safety, productivity, and continuous improvement while ensuring on-time, cost-efficient delivery of millions of packages.

You'll report to the Site Lead and may work night shifts; strong people leadership and Lean skills are essential to optimize staffing, forecast workloads, and implement process improvements across shifts.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Manage and develop a team of Shift Managers and their direct reports.
• Proxy duties for the Site Lead.
• Review the operational forecast and determine productivity requirements the delivery station.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.
• Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
• Manage resource (manpower) plan and oversee shifts patterns managed by direct reports including hours booking and staff holiday management.

Skills

Employee management

Performance management

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Amazon Logistics is seeking an Operations Manager (Sortation Shift) to lead a team of Shift Managers in our Delivery Station network in Australia. You will drive safety, productivity, and continuous improvement while ensuring on-time, cost-efficient delivery of millions of packages.

You'll report to the Site Lead and may work night shifts; strong people leadership and Lean skills are essential to optimize staffing, forecast workloads, and implement process improvements across shifts.