Logistics Operations Manager: Freight, WMS & Automation

Chiropedic Bedding; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sleep Collective is seeking a practical and experienced Logistics Manager to oversee freight, warehousing and distribution across our brands. This hands-on role ensures orders move from fulfilment through dispatch, delivery and returns, with leadership of Australian and overseas service teams.

You will drive improvements, steward automation and digital self-service, identify practical automation opportunities, assess solutions, and partner with technology providers while protecting privacy and

Qualifications

• Hands-on experience in freight, warehousing, transport, distribution or logistics operations.
• Experience managing freight carriers, warehouses and third‑party logistics providers.
• Strong knowledge of dispatch, delivery management, stock movements and physical returns.
• Demonstrated experience resolving delivery failures, stock discrepancies, damage claims and operational exceptions.
• Strong cost‑analysis, invoice‑checking and commercial‑management skills.
• Experience monitoring service levels and holding external partners accountable for performance.

Responsibilities

• Plan and coordinate daily freight bookings, carrier allocation, dispatch priorities and delivery exceptions.
• Apply approved routing rules based on product, destination, service requirements and total delivery cost.
• Monitor shipments through to delivery and respond promptly to missed collections, delays and failed deliveries.
• Manage the day-to-day performance of distribution centres and third-party logistics providers.
• Oversee receiving, storage, stock accuracy, picking, packing and dispatch performance.
• Hold freight carriers and warehouse partners accountable for service, cost, accuracy, reporting and issue resolution.
• Manage controllable freight and warehousing expenses within approved budgets.
• Monitor total logistics spend, cost per shipment and logistics costs relative to sales.
• Implement approved warehouse, carrier and process changes under the direction of the Chief Operating Officer.
• Report monthly on delivery performance, logistics costs, warehouse accuracy, damages, claims and partner performance.

Job description

Sleep Collective is seeking a practical and experienced Logistics Manager to oversee freight, warehousing and distribution across our brands. This hands-on role ensures orders move from fulfilment through dispatch, delivery and returns, with leadership of Australian and overseas service teams.

You will drive improvements, steward automation and digital self-service, identify practical automation opportunities, assess solutions, and partner with technology providers while protecting privacy and