Operations Manager

Michael Page; City of Melbourne; On-site; AUD 170,000 - 230,000; Full time

Benefits offered by this job

Vehicle allowance

Bonus

Job summary

Michael Page is assisting a client to recruit a senior commercial operations leader for a national warehousing and distribution account in Melbourne. You will interface between customers and site operations to drive service excellence, financial performance and strategic growth, navigating complex stakeholder relationships with confidence and influence.

You will collaborate with site leadership, transport, inventory, finance and CI teams to exceed customer expectations while delivering strong

Qualifications

• Strong 3PL logistics experience.
• Beverage supply chain experience highly desirable.
• FMCG, food, grocery or packaging experience also considered.
• Warehouse and distribution operations leadership experience.

Responsibilities

• Lead the commercial and operational success of a key national warehousing and distribution account.
• Lead all customer-facing commercial engagement, governance and strategic planning activities.
• Drive service excellence and customer satisfaction across warehousing and supply chain operations.
• Manage customer reviews, business planning sessions and executive stakeholder meetings.
• Monitor and report on financial performance, contractual obligations and operational KPIs.
• Lead commercial negotiations, pricing discussions, cost recovery initiatives and contract performance reviews.
• Partner with operational leadership to align commercial objectives with service delivery outcomes.
• Identify opportunities for continuous improvement, automation optimisation and operational efficiencies.
• Support business planning, forecasting, budgeting and P&L performance.
• Act as the escalation point for complex service, operational and commercial issues.

Skills

Stakeholder management

Commercial negotiations

P&L ownership

Strategic account management

Job description

About the RoleReporting directly to the General Manager, you will act as the primary commercial interface between the customer and operational teams, ensuring service excellence, financial performance and strategic account growth.This is a high-profile role requiring someone who can confidently navigate complex stakeholder relationships, lead difficult commercial conversations, influence senior decision-makers and drive operational outcomes through collaboration.You'll work closely with site leadership, transport, inventory, finance and continuous improvement teams to ensure customer expectations are consistently exceeded while maintaining strong commercial performance.Key Responsibilities

• Lead the commercial and operational success of a key national warehousing and distribution account
• Lead all customer-facing commercial engagement, governance and strategic planning activities
• Drive service excellence and customer satisfaction across warehousing and supply chain operations
• Manage customer reviews, business planning sessions and executive stakeholder meetings
• Monitor and report on financial performance, contractual obligations and operational KPIs
• Lead commercial negotiations, pricing discussions, cost recovery initiatives and contract performance reviews
• Partner with operational leadership to align commercial objectives with service delivery outcomes
• Identify opportunities for continuous improvement, automation optimisation and operational efficiencies
• Support business planning, forecasting, budgeting and P&L performance
• Act as the escalation point for complex service, operational and commercial issues

About the RoleReporting directly to the General Manager, you will act as the primary commercial interface between the customer and operational teams, ensuring service excellence, financial performance and strategic account growth.This is a high-profile role requiring someone who can confidently navigate complex stakeholder relationships, lead difficult commercial conversations, influence senior decision-makers and drive operational outcomes through collaboration.You'll work closely with site leadership, transport, inventory, finance and continuous improvement teams to ensure customer expectations are consistently exceeded while maintaining strong commercial performance.Key Responsibilities

• Lead the commercial and operational success of a key national warehousing and distribution account
• Lead all customer-facing commercial engagement, governance and strategic planning activities
• Drive service excellence and customer satisfaction across warehousing and supply chain operations
• Manage customer reviews, business planning sessions and executive stakeholder meetings
• Monitor and report on financial performance, contractual obligations and operational KPIs
• Lead commercial negotiations, pricing discussions, cost recovery initiatives and contract performance reviews
• Partner with operational leadership to align commercial objectives with service delivery outcomes
• Identify opportunities for continuous improvement, automation optimisation and operational efficiencies
• Support business planning, forecasting, budgeting and P&L performance
• Act as the escalation point for complex service, operational and commercial issues

Lead a flagship beverage logistics operation from day one.Shape a new automated distribution centre from the ground up.

We're specifically seeking candidates who have come from an operational logistics background.

You may currently be a:

• Site Operations Manager
• Distribution Centre Manager
• Warehouse Manager
• Senior Operations Manager
• Inventory Manager
• Contract Manager
• Customer Operations Manager

Most importantly, you will have experience managing large-scale logistics operations before moving into a commercially focused customer or account management position.Essential Experience

• Strong 3PL logistics experience
• Beverage supply chain experience highly desirable
• FMCG, food, grocery or packaging experience also considered
• Warehouse and distribution operations leadership experience
• Experience managing large customer contracts within a 3PL environment
• Strong financial acumen with P&L ownership
• Experience working within high-volume distribution environments
• Proven ability to manage demanding, high-expectation customers
• Strong stakeholder engagement skills from operational through to executive level
• Experience leading continuous improvement and operational performance initiatives

Our client is a global leader in contract logistics and supply chain solutions, operating large-scale warehousing, transport and distribution networks across multiple industries. Known for investing in automation, technology and operational excellence, they partner with some of the world's most recognised retail and consumer brands.

• An attractive remuneration package, including salary, vehicle allowance and bonus, will be discussed during the interview process.
• Permanent position based in Ravenhall, Western Suburbs of Melbourne