Logistics Customer Success & Admin Coordinator

Fuse Recruitment; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Fuse Recruitment seeks a Customer Service Representative to deliver exceptional support and manage orders and accounts in a fast-paced logistics environment.

You will be the main contact for customers, coordinate with warehouse and operations, process orders in the ERP/WMS system, and help keep records up to date while maintaining SOPs.

Candidates with experience in logistics or FMCG, familiarity with ISO 9001/HACCP, and proficiency in Microsoft Office and Cargowise will excel.

Qualifications

• Experience in customer service or admin role, preferably within logistics or FMCG industries.
• Knowledge of ISO 9001 and HACCP compliance standards is desirable.
• Experience using ERP/WMS systems (e.g., Cargowise) is advantageous.

Responsibilities

• Act as the primary contact for customers via phone, email, and portals, providing professional and timely responses.
• Manage customer accounts, ensuring the accuracy of orders, pick requests, stock movements, and invoicing details.
• Collaborate with warehouse, transport, and operations teams to resolve service-related issues and communicate updates to clients.
• Process sales orders, returns, receipts and adjustments through the ERP/WMS system.
• Escalate complex or urgent service and operational issues to the Customer Service Manager or Operations Manager as appropriate.
• Assist with investigation and resolution of stock discrepancies, damages, or delivery failures.
• Support company compliance by maintaining accurate documentation and records.
• Maintain and regularly update customer SOPs.
• Identify opportunities for process improvement and contribute feedback to enhance the customer experience.
• Perform general administrative and office duties, including scanning, filing, shredding, and managing stationary supplies.
• Maintain cleanliness and organisation of office, reception, and kitchen areas.
• Complete stock transfers and adjustments as required.

Skills

Customer service mindset

Attention to detail

Multitasking

Problem-solving

Interpersonal communication

Team collaboration

Tools

ERP/WMS systems (Cargowise)

Microsoft Office

Job description

Fuse Recruitment seeks a Customer Service Representative to deliver exceptional support and manage orders and accounts in a fast-paced logistics environment.

You will be the main contact for customers, coordinate with warehouse and operations, process orders in the ERP/WMS system, and help keep records up to date while maintaining SOPs.

Candidates with experience in logistics or FMCG, familiarity with ISO 9001/HACCP, and proficiency in Microsoft Office and Cargowise will excel.