Customer Success & Operations Coordinator

Global Food Equipment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Global Facilities Maintenance (GFM) is seeking a Customer Relations Administrator to log and manage service jobs from start to finish. You will coordinate technicians, chase approvals, and ensure timely invoicing while maintaining strong communication with clients and internal teams.

The role emphasizes attention to detail, prioritisation, and a proactive approach to problem-solving within a collaborative environment.

Qualifications

• Relevant tertiary qualification.
• Exceptional written and verbal communication skills.
• Experience with customer service workflows and processes.
• Comfort working with relational databases.
• Ability to juggle competing priorities and multiple customers.

Responsibilities

• Answering customer and sales team calls, logging jobs accurately via our Call Centre system.
• Liaising with Customer Service Coordinators to allocate jobs quickly.
• Contacting customers to confirm service bookings and ETAs.
• Following up quotes, proforma invoices, parts supply, and approvals.
• Reviewing and submitting invoices and ensuring smooth handovers for invoicing.

Skills

Customer service

Communication

Organisational skills

Stakeholder management

MS Office

Education

Tertiary qualification

Tools

Call Centre Software

CRM

Relational databases

Job description

Global Facilities Maintenance (GFM) is seeking a Customer Relations Administrator to log and manage service jobs from start to finish. You will coordinate technicians, chase approvals, and ensure timely invoicing while maintaining strong communication with clients and internal teams.

The role emphasizes attention to detail, prioritisation, and a proactive approach to problem-solving within a collaborative environment.