Logistics Customer Service Specialist

Capital Transport Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Capital Transport and Logistics Group Pty Ltd in Sydney seeks a Customer Service Officer to join the Customer Experience team. You will manage customer calls, accurately capture bookings, communicate delivery details, and liaise with clients, subcontractors and internal departments to resolve issues promptly.

The role requires adherence to group policies, effective use of the TMS, and professional communication to ensure timely pickups and accurate bookings.

Responsibilities

• Provide superior customer service by answering calls promptly and professionally.
• Capture complete booking information: type and number of goods, dimensions, weight, and special delivery instructions.
• Follow the Company Manual Handling Policy to ensure bookings pose no hazardous handling risks and escalate when unsure.
• Assess each job requirements and apply appropriate controls, equipment and/or assist as needed.
• Ensure Dangerous Goods bookings are approved by a Supervisor/Manager according to policy.
• Promote Capital Group's online booking and tracking systems to clients at all times.
• When callbacks are required, inform clients about pickup status and potential delays in the TMS 'Query' section.
• Record updates, times and changes to bookings in the Notepad section of the TMS against the relevant job number.
• Aim to resolve client queries in one telephone call and close cases within 24 hours; escalate to Manager if needed.

Job description

Capital Transport and Logistics Group Pty Ltd in Sydney seeks a Customer Service Officer to join the Customer Experience team. You will manage customer calls, accurately capture bookings, communicate delivery details, and liaise with clients, subcontractors and internal departments to resolve issues promptly.

The role requires adherence to group policies, effective use of the TMS, and professional communication to ensure timely pickups and accurate bookings.