Customer Service & Logistics Support Officer

Capital Transport NSW; Sydney; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Earning potential: $65,000 - $70,000 +

Onsite Gym

Brand-new office in Kemps Creek

Job summary

Capital Transport is seeking a Customer Service Officer in Sydney to be the first point of contact for clients. You will handle calls, bookings and service issues with accuracy, urgency and care, supporting major accounts and high-value customers.

You'll promote online booking tools, manage the shared inbox, and assist with reporting and admin tasks. No experience required; training and career progression opportunities available.

Qualifications

• Strong communication and interpersonal skills are essential.
• Friendly, professional phone manner.
• High attention to detail and accuracy required.

Responsibilities

• Capture booking details accurately—goods, dimensions, weight and instructions.
• Follow all Manual Handling and Dangerous Goods requirements.
• Promote online booking and tracking tools to enhance client experience.
• Resolve client queries on the first call whenever possible.
• Update the Transport System with all changes and notes.
• Action the daily Concern Report and resolve issues promptly.
• Reconnect with regained clients and address any concerns.
• Call major clients by 10am to identify down trade and secure bookings.
• Work closely with subcontractors and internal teams to resolve service issues.
• Escalate urgent or at-risk deliveries through the right channels.
• Promote our national service offering to support business growth.
• Manage the shared bookings inbox.
• Support your manager with reporting and admin tasks.

Skills

Communication skills

Interpersonal skills

Phone etiquette

Detail-oriented

Time management

Driver's license

Job description

Capital Transport is seeking a Customer Service Officer in Sydney to be the first point of contact for clients. You will handle calls, bookings and service issues with accuracy, urgency and care, supporting major accounts and high-value customers.

You'll promote online booking tools, manage the shared inbox, and assist with reporting and admin tasks. No experience required; training and career progression opportunities available.