Logistics & Customer Service Coordinator

Eco Outdoor; City of Greater Shepparton; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Salary range: $60,000–$70,000

Employee discount

Parental leave

Team events

Job summary

Eco Outdoor is seeking a proactive Customer Service / Logistics Coordinator to join the Fulfilment & Customer Support team in Waterloo, Sydney. The role focuses on day-to-day fulfilment activities, data entry accuracy, stock coordination, and stakeholder communication to ensure timely deliveries.

The ideal candidate has 0–1 years in related fields, strong communication, and an interest in growing in supply chain operations.

Qualifications

• 0–1 years in customer service, logistics, warehouse fulfilment operations, or administrative support (entry-level candidates welcome).
• Excellent communication skills and ability to engage across multiple stakeholders.
• Experience in conflict resolution is highly regarded.
• Ability to collaborate with teammates and follow team lead directions.
• Interest in building a long-term career in operations or supply chain.
• Excellent attention to detail and advanced computer skills.
• Experience with ERP systems or SOP documentation.

Responsibilities

• Support order handover from Sales with accurate data entry and basic validations.
• Serve as the first point of contact for customer inquiries via phone and email.
• Assist in stock transfer coordination and ensuring order readiness.
• Schedule deliveries to optimise routes and timelines.
• Maintain high levels of service across all customer touchpoints (calls, emails, texts, in person).
• Address inquiries, resolve issues, and offer timely solutions.
• Update internal systems and maintain fulfilment SOPs.
• Escalate delays or anomalies to the Fulfilment Specialist.
• Attend WIP meetings and track order status.
• Support team admin and maintain data accuracy.

Skills

Customer service

Logistics coordination

Data entry

Communication skills

Conflict resolution

Team player

Autonomous

Attention to detail

ERP systems

SOP documentation

Tools

ERP systems

Job description

Eco Outdoor is seeking a proactive Customer Service / Logistics Coordinator to join the Fulfilment & Customer Support team in Waterloo, Sydney. The role focuses on day-to-day fulfilment activities, data entry accuracy, stock coordination, and stakeholder communication to ensure timely deliveries.

The ideal candidate has 0–1 years in related fields, strong communication, and an interest in growing in supply chain operations.