Entry-Level Fulfillment & Customer Care Coordinator

Eco Outdoor

Sydney

On-site

AUD 60,000 - 70,000

Full time

9 days ago

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Benefits offered by this job

Salary range $60k-$70k AUD

Parental leave

Employee discount 50%

Team events

In-house coffee

Sustainability programs

Job summary

Eco Outdoor in Sydney's Waterloo seeks a proactive Customer Service / Logistics Coordinator to join our Fulfilment & Customer Support team. You’ll support day-to-day fulfilment activities, ensure data accuracy, manage stock, and communicate with multiple stakeholders daily to keep orders moving.

This entry‑level role is ideal for someone starting a career in logistics or supply chain, with opportunities to grow.

Qualifications

Excellent communication, multitasking, and the ability to interact with multiple stakeholders daily.
Strong attention to detail and data accuracy in fulfilment processes.
Proactive team player with reliability and a drive to learn and grow.
Experience with conflict resolution is highly regarded.
Familiarity with data entry and documentation in a logistics context.

Responsibilities

Supporting order handover from Sales with accurate data entry and basic validations.
Serve as the first point of contact for customer inquiries via phone and email.
Assist in stock transfer coordination and ensure order readiness.
Schedule deliveries to optimise routes and timelines.
Maintain high service levels across customer touchpoints (calls, emails, texts, in person).
Address inquiries, resolve issues, and offer timely solutions.
Update internal systems and maintain fulfilment SOPs.
Escalate delays or anomalies to the Fulfilment Specialist.
Attend Work In Progress meetings and track order status.
Support team admin and data accuracy.