Fulfillment & Customer Care Coordinator

Eco Outdoor; Sydney; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 60k–70k AUD

50% employee discount

Paid parental leave

Team events

In-house coffee

Sustainability programs

Descripción de la vacante

Eco Outdoor in Waterloo, Sydney, is seeking a proactive, detail‑oriented Customer Service / Logistics Coordinator to join our Fulfilment & Customer Support team. This full‑time role supports daily fulfilment activities, data accuracy, stock coordination and stakeholder communications.

You’ll start with order handover, customer inquiries, stock transfers and delivery scheduling while maintaining SOPs, updating systems and contributing to continuous improvement.

Formación

• 0–1 years in customer service, logistics, or admin roles.
• Excellent written and spoken communication across stakeholders.
• Experience with conflict resolution is highly regarded.
• Strong attention to detail and ability to learn quickly.

Responsabilidades

• Support order handover with accurate data entry and basic validations.
• Serve as first point of contact for inquiries via phone and email.
• Assist stock transfer coordination and order readiness.
• Schedule deliveries to optimise routes and timelines.
• Maintain high service levels across all customer touchpoints.
• Escalate delays to the Fulfilment Specialist.
• Update internal systems and fulfilment SOPs.
• Attend WIP meetings and track order status.
• Support team administration and data accuracy.

Conocimientos

Customer service

Logistics

Communication

Conflict resolution

Teamwork

Attention to detail

ERP systems

Descripción del empleo

Eco Outdoor in Waterloo, Sydney, is seeking a proactive, detail‑oriented Customer Service / Logistics Coordinator to join our Fulfilment & Customer Support team. This full‑time role supports daily fulfilment activities, data accuracy, stock coordination and stakeholder communications.

You’ll start with order handover, customer inquiries, stock transfers and delivery scheduling while maintaining SOPs, updating systems and contributing to continuous improvement.