Logistics and Customer Service Coordinator

Healthcare Professionals Group; Sydney; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Salary circa $90K+ super

New role with broad scope

Exposure to 3PL and logistics

Work with Head of Supply Chain

Continuous improvement initiatives

Job summary

Healthcare Professionals Group in Belrose, NSW, is hiring a Logistics and Customer Service Coordinator in a hybrid role (3 days in office). You will support 3PL operations, inventory and customer service, coordinating with the Head of Supply Chain and external partners to keep stock and orders moving smoothly.

This newly created position offers broad exposure across logistics, inventory, SAP/EDI systems, and continuous improvement initiatives, making it ideal for a proactive logistics or

Qualifications

• Experience in pharmaceuticals, medical devices, or FMCG.
• Experience with 3PL and warehouse operations.
• Strong inventory and logistics understanding.
• Hands-on SAP experience and systems capability.
• Excellent communication and stakeholder management.
• Analytical mindset and proactive approach; CI experience a plus.

Responsibilities

• Manage day-to-day interactions with the 3PL and warehouse.
• Coordinate logistics, inventory, orders and delivery enquiries.
• Investigate stock, order and delivery discrepancies through to resolution.
• Process and manage customer orders using SAP and EDI.
• Collaborate with Supply Chain, Customer Service, Warehousing and Logistics teams.
• Support reporting, continuous improvement and operational change initiatives.

Skills

Pharma experience

3PL operations

Inventory management

SAP

EDI

Stakeholder management

Tools

SAP

EDI

Job description

Logistics and Customer Service Coordinator

Healthcare Professionals Group – Belrose NSW

Location: Belrose, NSW
Working: Hybrid – 3 days in office
Salary: Circa $90K + super

Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role offering broad exposure across 3PL operations, inventory, logistics, customer service and continuous improvement.
Working closely with the Head of Supply Chain, the warehouse and external logistics partners, you’ll play a hands‑on role in keeping products, orders and information moving effectively through the supply chain.
This is an excellent opportunity for an energetic and ambitious logistics or customer service professional who enjoys solving problems, working across multiple priorities and taking ownership. If you’re systems savvy, comfortable investigating inventory and delivery issues and looking to broaden your supply chain experience, this could be a great next step.

Benefits

• Hybrid working | 3 days in the office
• Salary circa $90K + super
• Newly created role with broad scope and variety
• Exposure across 3PL, inventory, logistics and customer service
• Work closely with an experienced Head of Supply Chain
• Opportunity to contribute to continuous improvement and operational change

About the Company

Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close‑knot and collaborative, with a strong focus on teamwork, innovation and continuous improvement.

About the Opportunity

This newly created role has been designed to strengthen the Supply Chain and Customer Service functions following operational changes within the business.
Working closely with the Head of Supply Chain, you’ll manage day‑to‑day interactions with the 3PL and warehouse, coordinate inventory and logistics activities, and investigate order, stock and delivery issues through to resolution. You’ll also provide customer service support, so strong communication and the ability to manage challenging conversations professionally are important.
This isn’t a narrow role. You’ll work across logistics, inventory, customer service, systems and continuous improvement, making it ideal for someone who enjoys variety, takes ownership and is comfortable wearing multiple hats.

Duties

• Manage day‑to‑day interactions with the 3PL and warehouse
• Coordinate logistics, inventory, order and delivery enquiries
• Investigate stock, order and delivery discrepancies through to resolution
• Process and manage customer orders using SAP and EDI
• Work closely with Supply Chain, Customer Service, Warehousing and Logistics teams
• Support reporting, continuous improvement and operational change initiatives

Skills & Experience

• Experience within pharmaceuticals, medical devices or FMCG
• Previous experience working with a 3PL and/or warehouse operation
• Good understanding of inventory management, logistics and stock flow
• Hands‑on SAP experience and strong systems capability
• Strong problem‑solving, communication and stakeholder management skills
• A proactive and adaptable approach; experience in analytics or continuous improvement will be highly regarded

Culture

Join a collaborative and supportive team where people are encouraged to take ownership, contribute ideas and work together to solve problems. This role will suit someone who brings energy and initiative, enjoys variety and is motivated to learn, develop and broaden their experience.