Loan Processor / Settlement Officer

Empire Loans Pty Ltd; Melbourne; On-site; AUD 65,000 - 70,000; Full time

Job summary

Empire Loans Pty Ltd in Melbourne is seeking a motivated Loan Processor / Settlement Officer to join our team at South Yarra. You will manage loan applications from submission to approval and settlement, ensuring accurate documentation and timely updates for clients, brokers and lenders.

Working closely with Mortgage Brokers, you will coordinate settlements, monitor progress, and maintain accurate records while upholding confidentiality and regulatory standards.

Qualifications

• Experience in mortgage processing, loan administration or settlements.
• Understanding of home loan application and settlement process.
• Excellent attention to detail and strong organisational skills.
• Clear written and verbal communication skills.
• Ability to manage multiple applications and deadlines.
• Proactive, solutions-focused approach.
• Strong commitment to client service and confidentiality.
• Ability to work collaboratively within a team.

Responsibilities

• Process loan applications from submission through to approval and settlement.
• Prepare, review and submit loan documentation to lenders.
• Liaise with clients, Mortgage Brokers, banks and lenders to progress applications.
• Follow up on outstanding documentation and lender requirements.
• Coordinate settlement arrangements and ensure timely completion.
• Monitor application progress and communicate updates to stakeholders.
• Maintain accurate client records and internal systems.
• Identify and resolve processing issues or delays.
• Handle confidential client information in compliance with regulations.

Skills

Mortgage processing

Attention to detail

Organisational skills

Communication skills

Teamwork

Client service

Job description

At Empire Loans, we believe finance should be simple, straightforward and personal. Our experienced team of Mortgage Brokers helps clients achieve their financial goals by providing tailored lending solutions across home loans, investment loans, refinancing and other finance options.

With established relationships with major banks and lending institutions, Empire Loans is committed to delivering a seamless, personalised experience and supporting clients throughout their lending journey.

About the Role

Empire Loans is seeking a motivated and detail-oriented Loan Processor / Settlement Officer to join the team in South Yarra.

Working closely with the Mortgage Brokers, you will play an important role in managing loan applications from submission through to approval and settlement. You will help ensure documentation is accurate, deadlines are met and clients, brokers and lenders are kept informed throughout the process.

This is an excellent opportunity for someone with experience in mortgage processing, loan administration or settlements who enjoys working in a client-focused environment.

Key Responsibilities

• Process loan applications from submission through to approval and settlement.
• Prepare, review and submit loan documentation to lenders.
• Liaise with clients, Mortgage Brokers, banks and lending institutions to progress applications.
• Follow up on outstanding documentation and lender requirements.
• Coordinate settlement arrangements and ensure all requirements are completed accurately and on time.
• Monitor application progress and communicate updates to relevant stakeholders.
• Maintain accurate client records and internal systems.
• Identify and resolve processing issues or delays.
• Handle confidential client information appropriately and follow relevant regulatory and company procedures.

About You

To be successful in this role, you will ideally have:

• Previous experience in mortgage processing, loan administration or settlements.
• An understanding of the home loan application and settlement process.

Excellent attention to detail and strong organisational skills.

• Clear written and verbal communication skills.
• The ability to manage multiple applications and competing deadlines.
• A proactive, solutions-focused approach.
• A strong commitment to client service and confidentiality.
• The ability to work collaboratively within a team environment.

Why Join Empire Loans?

• Salary of $65,000–$70,000 per annum.
• Work alongside an experienced team of Mortgage Brokers.
• Develop your knowledge and skills within the mortgage and finance industry.
• Play an important role in delivering a smooth lending experience for clients.