Mortgage / Home Loan Processor

ESP Finance and Property; Maitland; Presencial; AUD 70.000 - 110.000; Jornada completa

Descripción de la vacante

ESP Finance and Property is seeking a detail-oriented Mortgage / Home Loan Processor to join our Maitland team. This full-time role manages end-to-end processing of home loan applications, ensuring documentation is complete, compliant, and ready for settlement.

The ideal candidate has proven mortgage processing experience, strong organisational and communication skills, and knowledge of Australian lending rules.

Formación

• Proven experience in mortgage or home loan processing, ideally within a financial services or lending environment. Experience in MyCRM will be highly regarded.
• Strong organisational skills with the ability to manage multiple applications and meet tight deadlines
• Solid understanding of mortgage lending processes, lending criteria and regulatory compliance requirements
• Strong communication skills, both written and verbal, to effectively liaise with clients, brokers and internal teams
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solving skills and a proactive approach to identifying and resolving issues
• Customer service excellence and a commitment to delivering positive client experiences
• Certificate in Mortgage Broking, Finance or related qualification (preferred)
• Knowledge of Australian lending legislation and compliance frameworks (advantageous)

Responsabilidades

• Processing home loan applications from initial receipt through to settlement, ensuring all documentation is complete and accurate
• Conducting thorough reviews of loan applications and supporting documentation to verify compliance with lending criteria and regulatory requirements
• Communicating with borrowers, brokers, solicitors and third-party service providers to request, collect and verify required documentation
• Liaising with underwriters and credit assessment teams to progress applications through the approval process
• Managing timelines and coordinating settlement activities to ensure loans are settled on schedule
• Maintaining accurate records and updating loan management systems with application status and relevant information
• Ensuring all processes comply with regulatory requirements, lending standards and internal policies
• Providing clear and professional communication to clients regarding the status of their applications

Conocimientos

Mortgage processing

Regulatory compliance

Communication

Teamwork

Organisational skills

Educación

Certificate in Mortgage Broking

Herramientas

MyCRM

Descripción del empleo

ESP Finance and Property is seeking a detail-oriented and customer-focused Mortgage / Home Loan Processor to join our growing team in Maitland NSW. This is a full-time position that plays a crucial role in our mortgage lending operations. As a Mortgage / Home Loan Processor, you will be responsible for managing the end-to-end processing of home loan applications, ensuring compliance with lending requirements and delivering exceptional service to our clients. This role is essential to the smooth operation of our mortgage business and directly impacts customer satisfaction and our ability to meet settlement deadlines.

Key responsibilities

Processing home loan applications from initial receipt through to settlement, ensuring all documentation is complete and accurate

Conducting thorough reviews of loan applications and supporting documentation to verify compliance with lending criteria and regulatory requirements

Communicating with borrowers, brokers, solicitors and third-party service providers to request, collect and verify required documentation

Liaising with underwriters and credit assessment teams to progress applications through the approval process

Managing timelines and coordinating settlement activities to ensure loans are settled on schedule

Maintaining accurate records and updating loan management systems with application status and relevant information

Ensuring all processes comply with regulatory requirements, lending standards and internal policies

Providing clear and professional communication to clients regarding the status of their applications

What we’re looking for

Proven experience in mortgage or home loan processing, ideally within a financial services or lending environment. Experience in LMG's Mycrm will be highly regarded.

Strong organisational skills with the ability to manage multiple applications and meet tight deadlines

Solid understanding of mortgage lending processes, lending criteria and regulatory compliance requirements

Strong communication skills, both written and verbal, to effectively liaise with clients, brokers and internal teams

Ability to work independently and as part of a team in a fast-paced environment

Problem-solving skills and a proactive approach to identifying and resolving issues

Customer service excellence and a commitment to delivering positive client experiences

Certificate in Mortgage Broking, Finance or related qualification (preferred)

Knowledge of Australian lending legislation and compliance frameworks (advantageous)

What we offer

At ESP Finance and Property, we value our employees and are committed to creating a supportive and rewarding workplace. We offer competitive remuneration, ongoing professional development opportunities, and a collaborative team environment where your contributions are recognised and valued. We understand the importance of work-life balance and strive to provide flexible working arrangements where possible. Our team benefits from a positive culture that encourages growth, learning and career progression within the mortgage and finance industry. We also provide access to industry training and support to help you develop your expertise and advance your career.

About us

ESP Finance and Property is a trusted provider of mortgage and financial services in the Maitland region. With 3 Mortgage Brokers, 2 with 20+ years experience and a junior Broker we have some serious horse power. With a focus on delivering personalised service and expert advice, we pride ourselves on building long-term relationships with our clients. We operate with integrity, transparency and a commitment to excellence in all our dealings. As a growing business in the Banking & Financial Services sector, we are dedicated to creating a workplace where talented professionals can thrive and make a meaningful contribution to our clients’ success.