Local Home Loan Specialist

Queensland Country Group; Ayr; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Moments That Matter Leave

Community Volunteer Leave

Birthday Leave

Wellness Program

Employee Assistance Program (EAP)

Job summary

Queensland Country Bank Ayr branch is seeking an experienced Local Home Loan Specialist to join our friendly, supportive team. You’ll provide exceptional, personalised lending support to both new and existing Members, handling personal and credit card loans as well as more complex mortgage applications.

This is a full time position based on a 38-hour working week, Monday to Friday. You’ll be supported by a close-knit team, contribute to business development, manage loan processing, mentor staff,

Qualifications

• Lending experience and sales skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Sound mathematical skills and knowledge of Microsoft Office.

Responsibilities

• Provide personalised lending support to both new and existing Members.
• Lead mortgage retention program and support business development initiatives.

Skills

Lending experience

Sales skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Queensland Country products (desired)

Job description

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Are you passionate about helping people achieve their financial goals? We’re looking for an experienced and motivatedLocal Home Loan Specialist to join our friendly and supportive team at the Ayr branch, where collaboration, trust and a great team culture are at the heart of what we do.

In this role, you’ll provide exceptional, personalised lending support to both new and existing Members. You’ll handle a variety of lending needs, from personal and credit card loans to more complex mortgage applications, while building strong relationships and becoming a trusted point of contact. You’ll be supported by a close‑knit team that values shared success, work‑life balance and professional growth.

You’ll also support the Area Manager with business development initiatives, help manage loan processing and distribution and play a key role in coaching and mentoring staff. A vital part of the role involves leading our mortgage retention program to ensure our Ayr Members feel supported and valued throughout their lending journey. In return, you’ll benefit from a workplace that genuinely cares about its people, offering additional leave options such as Moments That Matter Leave, Community Volunteer Leave and Birthday Leave.

This is a full time position based on a 38-hour working week, Monday to Friday. The successful applicant may be required to work at branches within the region, as required.

About You

To be considered for this role, you must demonstrate:

• Lending experience and sales skills
• A proven track record of delivering exceptional customer service
• Excellent written and verbal communication skills, including listening skills
• High attention to detail and accuracy
• Sound mathematical skills and sound knowledge of Microsoft Office suite
• Sounds understanding of Queensland Country products and services (desired)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

• Work life balance and flexible working options
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.