Loan Processing & Customer-First Support Specialist

Champion Loans; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Job summary

Champion Loans on the Sunshine Coast is seeking a customer-centric team member to process loan applications and deliver exceptional service. You will collect and verify documentation, engage with customers to understand needs, and guide them through the application process.

No prior finance experience is required—on-the-job training is provided in a supportive environment. Strong organization, effective communication, and the ability to meet KPIs are valued traits.

Qualifications

• No prior finance experience required; on-the-job training provided.
• Positive, confident, and friendly demeanor.
• Experience in customer service or a similar role.
• Ability to meet KPIs and targets.
• Strong organization and attention to detail.

Responsibilities

• Process loan applications and deliver exceptional customer service.
• Collect and verify documentation from applicants.
• Engage with customers to understand their needs.
• Assess application suitability and risk.
• Create loan contracts and guide customers through the process.
• Maintain accurate records and support ongoing communication.

Job description

Champion Loans on the Sunshine Coast is seeking a customer-centric team member to process loan applications and deliver exceptional service. You will collect and verify documentation, engage with customers to understand needs, and guide them through the application process.

No prior finance experience is required—on-the-job training is provided in a supportive environment. Strong organization, effective communication, and the ability to meet KPIs are valued traits.