Lift Service Operations Specialist – Ownership & Growth

Tesla Elevators; Melbourne; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Structured product and systemsTraining

Support from experienced technicians

Genuine ownership of service workflow

Opportunities to shape service systems

Job summary

Tesla Elevators, an Australian-owned lift company, is seeking a Service Coordinator to be the central link between customers, technicians and suppliers. You will coordinate planned maintenance, breakdowns and repairs, ensuring timely communication and completion while upholding high service standards.

This is a high-ownership operational role requiring problem solving, prioritisation and follow-through, with access to experienced technicians and decision-makers.

Qualifications

• Experience in service coordination, scheduling or administration.
• Strong organisational skills with multitasking.
• Clear, professional communication with customers and technicians.
• Ability to work independently and as part of a team.
• Proficient with CRM and scheduling systems.

Responsibilities

• Schedule and coordinate routine maintenance, breakdowns and repairs.
• Prioritise urgent requests and adjust schedules.
• Communicate with customers, technicians and suppliers.
• Review technician reports and convert findings into quotations, parts orders or other actions.
• Prepare repair quotations and coordinate approved work.
• Source and order parts from local and international suppliers and monitor lead times.
• Maintain accurate customer, contract and job records.
• Support onboarding of new maintenance contracts.
• Identify unresolved actions early and ensure customers receive updates.
• Contribute ideas to improve service processes and the customer experience.

Skills

Organisational skills

Clear communication

CRM experience

Independent worker

Tools

CRM software

Scheduling systems

Job description

Tesla Elevators, an Australian-owned lift company, is seeking a Service Coordinator to be the central link between customers, technicians and suppliers. You will coordinate planned maintenance, breakdowns and repairs, ensuring timely communication and completion while upholding high service standards.

This is a high-ownership operational role requiring problem solving, prioritisation and follow-through, with access to experienced technicians and decision-makers.