Service Coordinator – Lift Maintenance & Repairs

Tesla Elevators; Melbourne; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Structured product and systemsTraining

Support from experienced technicians

Genuine ownership of service workflow

Opportunities to shape service systems

Job summary

Tesla Elevators, an Australian-owned lift company, is seeking a Service Coordinator to be the central link between customers, technicians and suppliers. You will coordinate planned maintenance, breakdowns and repairs, ensuring timely communication and completion while upholding high service standards.

This is a high-ownership operational role requiring problem solving, prioritisation and follow-through, with access to experienced technicians and decision-makers.

Qualifications

• Experience in service coordination, scheduling or administration.
• Strong organisational skills with multitasking.
• Clear, professional communication with customers and technicians.
• Ability to work independently and as part of a team.
• Proficient with CRM and scheduling systems.

Responsibilities

• Schedule and coordinate routine maintenance, breakdowns and repairs.
• Prioritise urgent requests and adjust schedules.
• Communicate with customers, technicians and suppliers.
• Review technician reports and convert findings into quotations, parts orders or other actions.
• Prepare repair quotations and coordinate approved work.
• Source and order parts from local and international suppliers and monitor lead times.
• Maintain accurate customer, contract and job records.
• Support onboarding of new maintenance contracts.
• Identify unresolved actions early and ensure customers receive updates.
• Contribute ideas to improve service processes and the customer experience.

Skills

Organisational skills

Clear communication

CRM experience

Independent worker

Tools

CRM software

Scheduling systems

Job description

Service Coordinator – Lift Maintenance & Repairs

Keep our service operation moving and our customers mobile

Many of our customers rely on their lift every day. When maintenance is due or a lift requires repair, prompt coordination, clear communication and reliable follow-through make a genuine difference.

Tesla Elevators is looking for an organised, proactive and customer-focused Service Coordinator to become the central link between our customers, technicians and suppliers.

You will coordinate planned maintenance, breakdowns and repairs from first contact through to completion, ensuring jobs keep moving, customers remain informed and required actions are followed through.

This is a high-ownership operational role for someone who enjoys solving problems, managing competing priorities and closing the loop.

Key responsibilities

• Schedule and coordinate routine maintenance, breakdowns and repair work for our service technicians
• Prioritise urgent requests and adjust schedules as operational requirements change
• Communicate with customers, technicians and suppliers throughout the job
• Review technician reports and convert findings into quotations, parts orders, return visits or other required actions
• Prepare repair quotations and coordinate approved work through to completion
• Source and order parts from local and international suppliers and monitor lead times
• Maintain accurate customer, contract, asset, repair and job records
• Support the onboarding and administration of new maintenance contracts
• Identify unresolved actions early and ensure customers receive clear, timely updates
• Contribute practical ideas that improve service processes and the customer experience

About you

• Previous experience in service coordination, scheduling, administration or a similar role
• Strong organisational skills and the ability to manage multiple priorities without losing track of details
• Clear, professional communication with customers, technicians and suppliers
• A calm and practical approach when breakdowns or changing priorities disrupt the schedule
• A strong sense of ownership and the discipline to follow actions through to completion
• Confidence preparing quotations, ordering parts and maintaining accurate records
• Good computer skills and experience with CRM, job-management or scheduling systems
• The ability to work independently while contributing positively to the wider team

About us

Tesla Elevators is an Australian-owned lift company specialising in the installation, servicing, maintenance and repair of residential and commercial lifts.

We are a growing business with an established maintenance portfolio, experienced technicians and a strong focus on reliable service, quality workmanship and genuine customer care.

You will work closely with our technicians, Maintenance Sales team, suppliers and management, with direct access to the people who can make decisions and resolve issues.

• Permanent, full-time position within a growing Australian business
• $75,000 to $80,000 plus superannuation, based on experience and capability
• Formal salary review following successful completion of probation, with scope for an increase based on demonstrated performance and capability
• Predictable Monday-to-Friday hours from 8.30 am to 5.00 pm
• Structured product and systems training
• Support from experienced technicians and direct access to decision-makers
• Genuine ownership of the service workflow from first contact through to resolution
• Opportunity to help shape service systems as our maintenance portfolio grows