Life Insurance Customer Care Specialist

Optus; Sydney; Hybrid; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Health support nurses

Novated lease options

Employee benefits

Job summary

Optus is seeking a Casual Tech Customer Care Consultant in Sydney to deliver compassionate customer service for life insurance policies and claims. The role emphasizes empathy, accuracy, and clear communication in interactions with customers.

Start in on-site roles with a transition to hybrid work (1 day WFH). Training is provided, and the team values a supportive, customer-centric culture with coaching‑focused leadership.

Qualifications

• Genuine passion for customer service.
• Clear English communication skills.
• Emotional resilience for sensitive conversations.
• Contact centre experience is highly desirable.
• Australian resident with valid work rights.

Responsibilities

• Handling inbound customer calls and emails with urgency and empathy.
• Answering policy questions and guiding customers on decisions.
• Support customers through difficult conversations with compassion.
• Provide accurate information following scripted guidance.
• Keep detailed records for continuity of care.
• Aim to meet team KPIs, e.g., fast call response.
• Participate in ongoing product and compliance training.
• Contribute to a supportive team culture.

Skills

Customer service

Clear English

Emotional resilience

Team player

Contact centre experience

Job description

Optus is seeking a Casual Tech Customer Care Consultant in Sydney to deliver compassionate customer service for life insurance policies and claims. The role emphasizes empathy, accuracy, and clear communication in interactions with customers.

Start in on-site roles with a transition to hybrid work (1 day WFH). Training is provided, and the team values a supportive, customer-centric culture with coaching‑focused leadership.