Customer-Focused Tech Retail Consultant (Casual)

Optus Enterprise; Orange City Council; On-site; AUD 47,000 - 56,000; Full time

Benefits offered by this job

25% off Optus products

Counselling and support services

Flexible rosters

Job summary

Optus is seeking a Casual Retail Service Consultant for our Orange team in New South Wales. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care.

Share knowledge of tech products in simple terms, uncover customer needs, and provide personalised solutions. You’ll thrive in a supportive crew, bringing energy to every interaction and building positive relationships with customers and teammates.

Qualifications

• Customer-focused approach and genuine care for the customer experience.
• Ability to explain tech products in simple, helpful terms.
• Empathy, active listening, and problem-solving mindset.
• Confidence handling difficult enquiries with calm and respect.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism.
• Explore our range of tech products and explain them clearly to customers.
• Uncover customer needs and deliver personalised solutions that brighten their day.
• Work as one team to create a welcoming environment and memorable moments.

Skills

Service-oriented

Tech explainer

Problem solving

Composure under pressure

Team spirit

Job description

Optus is seeking a Casual Retail Service Consultant for our Orange team in New South Wales. You will be the face of Optus, delivering standout customer experiences with optimism and genuine care.

Share knowledge of tech products in simple terms, uncover customer needs, and provide personalised solutions. You’ll thrive in a supportive crew, bringing energy to every interaction and building positive relationships with customers and teammates.