Life Claims Learning Architect

Zurich Australia; North Sydney Council; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working arrangement

AUD$500 wellbeing payment per year

AUD$295 new starter e-voucher

Global mobility opportunities

Green Star offices

Job summary

Zurich Australia seeks a Claims Technical Learning Consultant to build technical capability across retail and group life claims. You’ll shape onboarding, uplift technical capability, and use modern learning technologies and AI-enabled tools to make learning accessible and effective.

Join our Talent and People Development team to design pathways, deliver training, and drive improvements in claims outcomes for our customers. A hybrid work arrangement supports collaboration and growth.

Qualifications

• Extensive experience in retail life and/or group life claims, including exposure to complex claims assessment and technical decision‑making
• Demonstrated experience coaching, mentoring, accrediting or upskilling claims professionals
• Experience developing or delivering technical learning content, workshops, procedures or capability programs
• Strong knowledge of life insurance claims, policy interpretation, medical and occupational evidence, and regulatory obligations
• Experience using quality, performance or complaints data to identify capability gaps and drive improvement initiatives
• Confidence using learning technologies, learning management systems or digital tools to support capability development

Responsibilities

• Design and continuously improve technical onboarding pathways for new retail and group life claims assessors
• Develop practical learning solutions across the claims lifecycle that reflect current products, systems, legislation and industry requirements
• Deliver technical learning through facilitation, coaching, digital learning and on‑the‑job support tailored to capability needs
• Translate quality, complaints, audit and regulatory insights into targeted capability uplift initiatives
• Partner with leaders, technical specialists and governance teams to identify capability gaps and learning priorities
• Build and maintain learning content within learning platforms and approved AI‑enabled tools to enhance capability outcomes

Skills

Retail life claims

Group life claims

Coaching/mentoring

Learning content development

Capability programs

Learning technologies

Stakeholder management

Tools

Learning management systems

AI-enabled learning tools

Job description

Zurich Australia seeks a Claims Technical Learning Consultant to build technical capability across retail and group life claims. You’ll shape onboarding, uplift technical capability, and use modern learning technologies and AI-enabled tools to make learning accessible and effective.

Join our Talent and People Development team to design pathways, deliver training, and drive improvements in claims outcomes for our customers. A hybrid work arrangement supports collaboration and growth.