Retail Life Claims Specialist | Hybrid Work & Impact

Zurich 56 Company Ltd; Australia; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work arrangement

AUD wellbeing payment

New starter e-voucher

Award-winning training

Job summary

Zurich in Australia is seeking a Claims Consultant within our Retail Life business to support customers during challenging moments by assessing and managing a portfolio of Retail Income Protection claims with fairness and empathy.

You will expand skills across Life Insurance claims (TPD, Trauma, Terminal Illness) and contribute to timely, accurate decisions that deliver certainty to customers who need it most.

Qualifications

• Experience with end-to-end assessment of retail income protection claims.
• Understanding of life insurance policies, products, and regulatory requirements.
• Ability to interpret medical, legal, and financial information to support decision-making.
• Strong written and verbal communication skills across diverse audiences.
• Proven ability to manage competing priorities and maintain accuracy under pressure.

Responsibilities

• Manage the end-to-end claims process with a proactive and customer-focused approach.
• Analyse medical, financial, and policy information to make fair and timely claim decisions.
• Communicate clearly with customers and stakeholders to keep them informed throughout the process.
• Build positive relationships with internal teams and external providers to support better claim outcomes.
• Prepare accurate documentation and maintain high-quality file management.
• Identify opportunities to improve claims processes and support continuous enhancement.
• Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.

Skills

End-to-end claims assessment

Job description

Zurich in Australia is seeking a Claims Consultant within our Retail Life business to support customers during challenging moments by assessing and managing a portfolio of Retail Income Protection claims with fairness and empathy.

You will expand skills across Life Insurance claims (TPD, Trauma, Terminal Illness) and contribute to timely, accurate decisions that deliver certainty to customers who need it most.