Hybrid Claims Tech Learning Architect

Zurich 56 Company Ltd; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work arrangement

Wellbeing payment AUD 500 per year

New starter e-voucher AUD 295

Shine portal benefits

Job summary

Zurich in Australia is seeking a Claims Technical Learning Consultant to build the technical capability of our Life Claims team across retail and group life. Working within our Talent and People Development team, you’ll shape onboarding experiences and uplift capability using modern learning technologies.

You’ll partner with leaders and governance to close capability gaps and deliver fair, compliant outcomes for customers when they need us most.

Qualifications

• Extensive experience in retail life and/or group life claims with complex claims assessment.
• Experience coaching, mentoring, accrediting or upskilling claims professionals.
• Experience developing or delivering technical learning content, workshops, or capability programs.
• Strong knowledge of life insurance claims, policy interpretation, and regulatory obligations.
• Experience using quality or complaints data to identify capability gaps.
• Proficiency with learning technologies and digital tools to support capability development.

Responsibilities

• Design and continuously improve onboarding pathways for claims assessors.
• Develop learning solutions across the claims lifecycle reflecting products, systems, and regulations.
• Deliver technical learning via facilitation, coaching, digital learning and on-the-job support.
• Translate insights into targeted capability uplift initiatives.
• Partner with leaders and governance teams to identify priorities and gaps.
• Maintain learning content within platforms and AI-enabled tools to enhance outcomes.

Skills

Retail life claims

Group life claims

Coaching & mentoring

Learning content design

Regulatory knowledge

Data-driven improvements

Learning tech tools

Education

Diploma in Insurance

Claims Certification

Tools

LMS platforms

Content authoring tools

AI-enabled tools

Job description

Zurich in Australia is seeking a Claims Technical Learning Consultant to build the technical capability of our Life Claims team across retail and group life. Working within our Talent and People Development team, you’ll shape onboarding experiences and uplift capability using modern learning technologies.

You’ll partner with leaders and governance to close capability gaps and deliver fair, compliant outcomes for customers when they need us most.