Claims Technical Learning Consultant

Zurich Australia; North Sydney Council; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid working arrangement

AUD$500 wellbeing payment per year

AUD$295 new starter e-voucher

Global mobility opportunities

Green Star offices

Job summary

Zurich Australia seeks a Claims Technical Learning Consultant to build technical capability across retail and group life claims. You’ll shape onboarding, uplift technical capability, and use modern learning technologies and AI-enabled tools to make learning accessible and effective.

Join our Talent and People Development team to design pathways, deliver training, and drive improvements in claims outcomes for our customers. A hybrid work arrangement supports collaboration and growth.

Qualifications

• Extensive experience in retail life and/or group life claims, including exposure to complex claims assessment and technical decision‑making
• Demonstrated experience coaching, mentoring, accrediting or upskilling claims professionals
• Experience developing or delivering technical learning content, workshops, procedures or capability programs
• Strong knowledge of life insurance claims, policy interpretation, medical and occupational evidence, and regulatory obligations
• Experience using quality, performance or complaints data to identify capability gaps and drive improvement initiatives
• Confidence using learning technologies, learning management systems or digital tools to support capability development

Responsibilities

• Design and continuously improve technical onboarding pathways for new retail and group life claims assessors
• Develop practical learning solutions across the claims lifecycle that reflect current products, systems, legislation and industry requirements
• Deliver technical learning through facilitation, coaching, digital learning and on‑the‑job support tailored to capability needs
• Translate quality, complaints, audit and regulatory insights into targeted capability uplift initiatives
• Partner with leaders, technical specialists and governance teams to identify capability gaps and learning priorities
• Build and maintain learning content within learning platforms and approved AI‑enabled tools to enhance capability outcomes

Skills

Retail life claims

Group life claims

Coaching/mentoring

Learning content development

Capability programs

Learning technologies

Stakeholder management

Tools

Learning management systems

AI-enabled learning tools

Job description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values‑driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As a Claims Technical Learning Consultant, you'll play an important role in building the technical capability of our Life Claims team across retail and group life claims. Working within our Talent and People Development team, you'll help create confident, capable claims professionals who deliver fair, consistent and compliant outcomes for our customers when they need us most.

This is a unique opportunity to combine your claims expertise with learning and capability development. You'll help shape onboarding experiences, uplift technical capability across the claims workforce, and use modern learning technologies and approved AI‑enabled tools to make learning more accessible, engaging and effective.

• Design and continuously improve technical onboarding pathways for new retail and group life claims assessors
• Develop practical learning solutions across the claims lifecycle that reflect current products, systems, legislation and industry requirements
• Deliver technical learning through facilitation, coaching, digital learning and on‑the‑job support tailored to capability needs
• Translate quality, complaints, audit and regulatory insights into targeted capability uplift initiatives
• Partner with leaders, technical specialists and governance teams to identify capability gaps and learning priorities
• Build and maintain learning content within learning platforms and approved AI‑enabled tools to enhance capability outcomes

Important to your success – let’s grow together

You’ll be a collaborative and curious professional who enjoys helping others grow. With strong stakeholder relationships and a practical mindset, you’ll be comfortable translating complex technical concepts into meaningful learning experiences that drive real behavioural change and improved customer outcomes.

In order to be successful, you will have the following:

• Extensive experience in retail life and/or group life claims, including exposure to complex claims assessment and technical decision‑making
• Demonstrated experience coaching, mentoring, accrediting or upskilling claims professionals
• Experience developing or delivering technical learning content, workshops, procedures or capability programs
• Strong knowledge of life insurance claims, policy interpretation, medical and occupational evidence, and regulatory obligations
• Experience using quality, performance or complaints data to identify capability gaps and drive improvement initiatives
• Confidence using learning technologies, learning management systems or digital tools to support capability development

Belong. Zurich is here to support you

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award‑winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.