Hybrid Claims Technical Learning Consultant

Zurich 56 Company Ltd

North Sydney Council

Hybrid

AUD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Annual leave 5 weeks

Personal/carer’s leave 15 days

Parental leave

Hybrid work

Wellbeing program $500 AUD

Starter e-voucher $295

Training programs

Global mobility

Green Star offices

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Job summary

Zurich is seeking a Claims Technical Learning Consultant in Australia to strengthen the technical capability of the Life Claims team. Join the Talent and People Development group to design onboarding, uplift capabilities across the claims lifecycle, and leverage modern learning technologies and AI-enabled tools to make learning accessible and engaging, while delivering compliant outcomes for customers.

The role focuses on onboarding, capability development, and collaborating with governance to

Qualifications

Extensive experience in retail life and/or group life claims.
Demonstrated experience coaching, mentoring, accrediting or upskilling claims professionals.
Experience developing or delivering technical learning content, workshops, procedures or capability programs.
Strong knowledge of life insurance claims, policy interpretation, medical and occupational evidence, and regulatory obligations.
Experience using quality, performance or complaints data to identify capability gaps and drive improvement initiatives.
Confidence using learning technologies, learning management systems or digital tools to support capability development.

Responsibilities

Design and continuously improve technical onboarding pathways for new retail and group life claims assessors.
Develop practical learning solutions across the claims lifecycle that reflect current products, systems, legislation and industry requirements.
Deliver technical learning through facilitation, coaching, digital learning and on-the-job support tailored to capability needs.
Translate quality, complaints, audit and regulatory insights into targeted capability uplift initiatives.
Partner with leaders, technical specialists and governance teams to identify capability gaps and learning priorities.
Build and maintain learning content within learning platforms and approved AI-enabled tools to enhance capability outcomes.