Licensing Entitlement Officer

Queensland Building & Construction Commission; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Queensland Building & Construction Commission in Brisbane is seeking a detail-focused licensing professional to assess licence applications and related evidence within the Licensing Services Branch.

You will gather information from applicants, employers and stakeholders, identify inconsistencies and risks, and provide evidence-based recommendations to support sound decisions in line with legislation and policies. Salesforce experience is essential.

Qualifications

• Experience in licensing, compliance, regulatory or investigative work.
• Understanding licensing requirements, policies and procedures.
• Experience reviewing qualifications, employment history and evidence.
• Ability to identify incorrect, inconsistent or concerning information.
• Strong written skills, including reports and recommendations.
• Confidence using Salesforce or similar case-management system.

Responsibilities

• Assess licence applications, qualifications, employment history and supporting documentation
• Contact applicants, employers and stakeholders to obtain information
• Identify concerns, inconsistencies and potential risks requiring further assessment
• Prepare clear recommendations and sound administrative decisions
• Manage competing priorities while meeting service standards and timeframes
• Maintain accurate assessment records and outcomes in Salesforce and other systems

Skills

Analytical thinking

Attention to detail

Written communication

Stakeholder communication

Tools

Salesforce

Job description

Queensland Building & Construction Commission – Brisbane QLD

Working within the Licensing Services Branch, you will manage a varied caseload and assess whether applicants meet relevant licensing requirements. You will gather and analyse information, identify potential risks or inconsistencies, and ensure decisions are accurate, evidence-based and consistent with legislation, policies and procedures.

In this role, you will:

• assess licence applications, qualifications, employment history and supporting documentation
• contact applicants, employers and other stakeholders to obtain further information
• identify concerns, inconsistencies and potential risks requiring further assessment
• prepare clear recommendations and make sound administrative decisions
• manage competing priorities while meeting service standards and timeframes
• maintain accurate assessment records and outcomes in Salesforce and other business systems.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.

About you

You are an analytical and detail-focused professional who can confidently review complex information and reach fair, defensible conclusions. You communicate clearly with a range of stakeholders, exercise sound judgement and remain organised while managing multiple applications.

To succeed in this role, you will bring:

• experience in licensing, compliance, regulatory or investigative work
• an understanding of licensing requirements, policies and procedures
• experience reviewing qualifications, employment history and other evidence
• the ability to identify incorrect, inconsistent or concerning information
• strong written skills, including preparing reports and recommendations
• confidence using Salesforce or a similar case-management system.

Experience in occupational or trade licensing, administrative decision-making, risk assessment, integrity functions, or the building and construction industry will be highly regarded.