Licensing Assessment Officer

Queensland Government; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government is seeking a Licensing Assessment Officer in Brisbane to manage licensing applications end-to-end, including Owner Builder Permit submissions, liaising with applicants and stakeholders to resolve enquiries, and ensuring timely, compliant outcomes.

You will apply research and judgement to interpret legislation and internal procedures, maintain accurate records, and use systems confidently to support service delivery.

Qualifications

• Strong attention to detail and well-developed research skills.
• Ability to assess information thoughtfully before conclusions.
• Clear written and verbal communication across audiences.
• Experience with regulatory or licensing processes is advantageous.

Responsibilities

• Manage licensing applications from intake to decision, including Owner Builder Permit applications.
• Request further information from clients and assess risks before outcomes.
• Interpret legislation, standards and procedures to ensure accurate, defensible decisions.
• Engage with applicants, homeowners and stakeholders to resolve inquiries and provide quality service.
• Maintain accurate records and support general administrative tasks.

Skills

Attention to detail

Research skills

Analytical thinking

Clear communication

Technology literacy

Regulatory understanding

Job description

About the roleAs the Licensing Assessment Officer, you will manage a variety of licensing applications and tasks from start to finish, including Owner Builder Permit applications, requesting further information from clients, and considering relevant risks before reaching an outcome. You will use research, analysis and judgement to interpret legislation, standards and internal procedures, ensuring decisions are accurate, consistent and defensible.You will also engage with applicants, homeowners and internal stakeholders through clear written and verbal communication, helping to resolve complex enquiries and support quality service delivery. In addition, you will contribute to team operations by maintaining accurate records, using systems confidently, and assisting with general administrative tasks as required.Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.About youThe successful candidate will bring strong attention to detail, well-developed research skills and the ability to assess information thoughtfully before reaching a sound conclusion. You will be a proactive and adaptable team member, capable of working independently and collaboratively to achieve high-quality outcomes across a variety of tasks.You will communicate clearly and professionally, including the ability to explain complex information in a way that is easy to understand. Confidence using technology and business systems will support your ability to manage workloads efficiently and maintain accurate informationExposure to licensing, decision-making environments or processing applications would be beneficial, but is not mandatory. Candidates with transferable skills in assessment, stakeholder communication, regulatory processes or case management are encouraged to apply.How to ApplyTo be considered for this opportunity, please submit:A current resume and a cover letter (maximum two pages) outlining your suitability for the role with reference to the candidate attributes.Your application should demonstrate your capability in the following areas:Workload management - effectively managing competing priorities while investigating and analysing information, including complex enquiries and complaints.Interpreting and applying legislation and standards to support well-reasoned, evidence-based decisionsEstablishing and maintaining productive working relationships by engaging with stakeholders and communicating effectively across a range of audiences.Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.