Library Officer — Digital Literacy & Community Programs

Council Jobs; Nambour; Hybrid; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Wellbeing programs

Discounted memberships

Employee assistance program

Development opportunities

Salary packaging options

Job summary

Sunshine Coast Council is seeking a Library Officer to deliver outstanding customer service and information support across Sunshine Coast Libraries. You will help visitors access digital resources, run programs, and maintain welcoming spaces, while guiding staff and volunteers.

A Certificate III in Library and Information Services (or equivalent experience) and a current Blue Card are required, with a focus on inclusion and community literacy. A pre-employment medical may be required.

Qualifications

• Customer-focused professional delivering information and assistance across channels.
• Experience in library, information service or customer service environments.

Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

Skills

Customer service

Digital literacy

Information retrieval

Technology skills

Team player

Education

Certificate III in Library and Information Services

Blue Card

Job description

Sunshine Coast Council is seeking a Library Officer to deliver outstanding customer service and information support across Sunshine Coast Libraries. You will help visitors access digital resources, run programs, and maintain welcoming spaces, while guiding staff and volunteers.

A Certificate III in Library and Information Services (or equivalent experience) and a current Blue Card are required, with a focus on inclusion and community literacy. A pre-employment medical may be required.