Library & Digital Literacy Specialist

Sunshine Coast Council

Nambour

Hybrid

AUD 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Wellbeing benefits

Flexible working

Salary packaging

Smartphones and devices

Superannuation

Job summary

Sunshine Coast Council’s Arts, Heritage and Libraries Branch is seeking a Library Officer to deliver outstanding customer service, champion the full range of library services and programs, and help maintain vibrant spaces across our libraries. You will support digital literacy, information services and community learning, making a real difference in the lives of library users every day.

You will work with a diverse community, deliver programs and outreach, assist with reference services and

Qualifications

Experience in a library, information service or customer service environment.
Certificate III in Library and Information Services or equivalent experience preferred.
Ability to assist across multiple channels including face-to-face, phone and digital interactions.

Responsibilities

Deliver outstanding customer service and information assistance to library customers.
Promote and facilitate library programs, story times, workshops, events and outreach activities.
Support customers in accessing digital resources, technology and online services.
Provide reference and information services, including online information retrieval and inter-library loans.
Maintain library collections, shelving, displays and inviting community spaces.
Assist customers with library technology, equipment and digital literacy skills.
Support and guide staff and volunteers in library systems, processes and procedures.