Library Officer

Rockhampton Regional Council; Rockhampton Regional; On-site; AUD 72,000 - 83,000; Full time

Benefits offered by this job

Supportive Work/Life Balance

Strong values‑driven culture

12% employer superannuation with extra

Ongoing training and development

Employee Assistance Program

Job summary

Rockhampton Regional Council Libraries is seeking an energetic Library Officer to deliver high-quality service to a diverse community in Rockhampton. You will assist customers at the desk, shelve materials, support programs, and help with technology needs.

The role requires teamwork, strong communication, and a willingness to work across all four Rockhampton Region libraries, including lifting up to 15kg. Applicants must clear a Police Check.

Qualifications

• Passion for providing excellent customer service
• Effective communication with diverse community groups
• Ability to engage with people of all ages and abilities

Responsibilities

• Serve at the customer desk and assist library users
• Perform shelving duties and support collection management
• Deliver community programs and digital assistance
• Provide technology help to patrons and visitors
• Work across Rockhampton Region libraries and support team

Skills

Customer service

Communication

Teamwork

Community engagement

Physical fitness

Education

Certificate III in Library & Information Services

Job description

• $55.19 per hour (LGIA Stream A Level 2) + Superannuation
• Location - Rockhampton

Your new role

RRC Libraries are seeking energetic and customer-focused team members who understand the dynamics of a modern library and loves being of service.

As a Library Officer, you will have excellent people skills and be responsible for providing quality customer service to our diverse community.

As a member of the Client Services team, you will be keen to serve customers in many ways: - serving at the customer desk, performing shelving duties, delivering community programs, providing technology assistance, and supporting collection management.

This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).

What we are looking for

• Passion for providing excellent customer service and building positive relationships with members of the community and fellow library staff.
• Enthusiasm for library services including collections and resources, programming, digital technologies and a commitment to promoting reading, literacy and lifelong learning.
• Highly effective communication skills to relate to people in all age and ability groups.
• Ability to work across any of our four libraries in the Rockhampton Region.
• Ability to undertake physical work that involves regular and repetitive movements such as bending, squatting and pushing trolleys, with ability to carry and lift up to 15kg (overhead).
  

What you'll get in return

As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.

• Supportive Work/Life Balance
• A large employer with a strong values driven culture
• 12% employer superannuation contribution, with the option to salary sacrifice up to an additional 6%
• Ongoing training and development opportunities
• Employee Assistance Program

Application Criteria

• Customer focused and the ability to respond promptly and compassionately to a diverse range of customer and service needs with knowledge and compassion.
• Customer service work experience relevant to the position and/or work experience in the Library field. (Experience in public Library environment and qualifications relevant to the position, eg; Certificate III in Library & Information Services are desirable).
• Experience and enthusiasm for developing and delivering engaging and impactful community programs.
• Strong team player with a passion for libraries that promotes a positive work environment and the ability to display initiative.

Applications Close: Monday 2 November 2026 at Midnight (AEST)