Library Officer

Geelong Regional Library Corporation; Geelong; On-site; AUD 52,000 - 68,000; Full time

Job summary

Geelong Regional Library Corporation Belmont VIC is seeking a Library Officer to create welcoming, inclusive spaces and provide excellent customer service. You will help people access information and technology, support programs, maintain collections and contribute to community learning.

Key duties include assisting customers with devices and online services, delivering engaging programs for all ages, and promoting library services within a diverse community.

Qualifications

• Strong communication and customer service skills.
• Confidence using technology and assisting customers with digital enquiries, public computers, printing and scanning.
• Ability to engage with people of all ages through library programs and events.
• Genuine passion for helping the community and creating welcoming spaces.

Responsibilities

• Deliver exceptional customer service and assist customers to access information, technology, resources and library services.
• Support the delivery of engaging library programs and activities for people of all ages, including early years, creative and digital literacy programs.
• Maintain library collections, displays and public spaces to create a welcoming environment.
• Build positive relationships with customers from diverse backgrounds and promote library services within the community.

Skills

Customer service

Communication skills

Digital literacy

Community engagement

Job description

Geelong Regional Library Corporation – Belmont VIC

Join Geelong Regional Library Corporation as a Library Officer

About the role:

As a Library Officer, you'll create welcoming, inclusive and engaging spaces for people of all ages and backgrounds. You'll provide excellent customer service, assist customers to access information and technology, support library programs and events, maintain library collections and support the delivery of services that strengthen community connection and encourage lifelong learning.

Key activities include:

• Deliver exceptional customer service and assist customers to access information, technology, resources and library services.
• Support the delivery of engaging library programs and activities for people of all ages, including early years, creative and digital literacy programs.
• Maintain library collections, displays and public spaces to create a welcoming and inviting environment.
• Build positive relationships with customers from diverse backgrounds and promote library services within the community.

About you:

We're looking for someone who enjoys working with a range of diverse people and is passionate about creating positive customer experiences.

• Strong communication and customer service skills.
• Confidence using technology and supporting customers with digital enquiries, public computers, printing, scanning and online services.
• An engaging and enthusiastic approach, with the confidence to interact with people of all ages through library programs, activities and events.
• A genuine passion for working with the community and helping create welcoming, inclusive and engaging spaces for people from all backgrounds.
• A proactive and adaptable approach, with the ability to work autonomously, use initiative and manage competing priorities.

Highly regarded, but not essential:

• Relevant qualifications in Library and Information Science, Library and Information Services, or a related field, and/or experience working in a library environment will be highly regarded.
• Experience working with culturally and linguistically diverse (CALD) communities.
• The ability to speak a community language.
• Experience supporting early years programs, creative activities, technology programs or community engagement initiatives.

Are you eligible?

To be eligible for the role you must be an Australian citizen, permanent resident or have appropriate work rights in Australia.

The successful candidate will be required to provide the following:

• A Police check (no older than 6 months)
• A current Employee Victorian Working with Children Check prior to commencing your employment with GRLC
• Be part of one of Victoria's largest public library services.
• Access professional development, internal secondments and career growth opportunities.
• Work in a supportive and collaborative team environment.
• Access confidential Employee Assistance Program (EAP) support for you and your immediate family members.

Please contact Janelle Vise, ************@grlc.vic.gov.au for any position related queries.

Geelong Regional Library Corporation is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for and represent our community.