Library Officer

Sunshine Coast Council; Nambour; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Wellbeing benefits

Flexible working

Salary packaging

Smartphones and devices

Superannuation

Job summary

Sunshine Coast Council’s Arts, Heritage and Libraries Branch is seeking a Library Officer to deliver outstanding customer service, champion the full range of library services and programs, and help maintain vibrant spaces across our libraries. You will support digital literacy, information services and community learning, making a real difference in the lives of library users every day.

You will work with a diverse community, deliver programs and outreach, assist with reference services and

Qualifications

• Experience in a library, information service or customer service environment.
• Certificate III in Library and Information Services or equivalent experience preferred.
• Ability to assist across multiple channels including face-to-face, phone and digital interactions.

Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

Skills

Customer service

Digital literacy

Communication

Information retrieval

Teamwork

Education

Certificate III in Library and Information Services

Tools

Library management systems

Job description

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Arts, Heritage and Libraries Branch enriches the lives of residents and visitors by providing arts and cultural leadership, opportunities, knowledge, experiences and meaningful community connections. Through innovative library services, programs and resources, the branch supports lifelong learning, literacy, inclusion and community wellbeing across the Sunshine Coast.

As a Library Officer, you will play a vital role in delivering outstanding customer service while championing the full range of Sunshine Coast Libraries services, resources and programs. From supporting digital literacy and information services to facilitating engaging community programs and maintaining vibrant library spaces, this role offers the opportunity to make a genuine impact on the lives of library users every day

Key Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

About you

• You are a customer-focused professional who enjoys helping people and creating positive experiences for a diverse range of community members. You thrive on delivering high-quality service and communicating with confidence.
• You have experience working in a library, information service or customer service environment and can provide information and support through multiple channels, including face-to-face, phone and digital interactions.
• You are tech-savvy and confident learning, using and demonstrating digital tools, systems and emerging technologies. You enjoy helping others build their digital literacy skills.
• You are an enthusiastic team player who can engage groups of varying sizes, deliver engaging programs and contribute to creating welcoming spaces that encourage learning, connection and discovery. A Certificate III in Library and Information Services (or equivalent experience) and a current Blue Card, or the ability to obtain one, will support your success in the role.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Our Culture & Employee Benefits

Council is committed to creating aninclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
• Flexibility:We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras:Those extras make a difference therefore we offer salary packagingoptions on novated leases, superannuation, smartphones and devices.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.