Director - Community Experience

Geelong Regional Library Corporation; Geelong; On-site; AUD 150,000 - 210,000; Full time

Job summary

Geelong Regional Library Corporation, Geelong VIC, seeks a Director, Community Experience to lead customer and community experience, service strategy and operating models for the GRLC. The role shapes how GRLC translates community needs, insight and the Library Plan into contemporary, accessible and sustainable services across physical, digital, outreach and partnership channels.

The successful candidate will work across teams to enhance user journeys, partner with communities and drive

Job description

Geelong Regional Library Corporation – Geelong VIC

The Director, Community Experience is the executive owner of customer and community experience, service strategy and operating models for the Geelong Regional Library Corporation (GRLC). The role shapes how GRLC translates community needs, insight and the Library Plan into contemporary, accessible and sustainable services across physical, digital, outreach and partnership channels.

If you have questions please contact Amanda Phelps, Manager, People & Culture – **@grlc.vic.gov.au for any position related queries.

Geelong Regional Library Corporation is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from First Nations peoples and people with diverse gender identities and expression, ethnicity, cultural background, sexual orientation, ability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for and represent our community.