Community-Focused Library Officer

Geelong Regional Library Corporation; Geelong; On-site; AUD 52,000 - 68,000; Full time

Job summary

Geelong Regional Library Corporation Belmont VIC is seeking a Library Officer to create welcoming, inclusive spaces and provide excellent customer service. You will help people access information and technology, support programs, maintain collections and contribute to community learning.

Key duties include assisting customers with devices and online services, delivering engaging programs for all ages, and promoting library services within a diverse community.

Qualifications

• Strong communication and customer service skills.
• Confidence using technology and assisting customers with digital enquiries, public computers, printing and scanning.
• Ability to engage with people of all ages through library programs and events.
• Genuine passion for helping the community and creating welcoming spaces.

Responsibilities

• Deliver exceptional customer service and assist customers to access information, technology, resources and library services.
• Support the delivery of engaging library programs and activities for people of all ages, including early years, creative and digital literacy programs.
• Maintain library collections, displays and public spaces to create a welcoming environment.
• Build positive relationships with customers from diverse backgrounds and promote library services within the community.

Skills

Customer service

Communication skills

Digital literacy

Community engagement

Job description

Geelong Regional Library Corporation Belmont VIC is seeking a Library Officer to create welcoming, inclusive spaces and provide excellent customer service. You will help people access information and technology, support programs, maintain collections and contribute to community learning.

Key duties include assisting customers with devices and online services, delivering engaging programs for all ages, and promoting library services within a diverse community.