Library Services Assistant

City of Wagga Wagga; Wagga Wagga City Council; On-site; AUD 2,007,000 - 2,409,000; Part time

Benefits offered by this job

Flexible Working Hours

MyLeave

Job summary

City of Wagga Wagga is seeking a friendly Library Services Assistant to deliver high-quality customer service, support learning, and help connect our community with books and digital resources.

You will handle circulation, memberships, shelving, assist with technology and information needs, promote digital collections, and support inter-library loans as part of a committed team.

Qualifications

• Demonstrated quality customer service delivery and relevant library experience.
• Knowledge of a wide range of genres, current authors, and age-related reading materials.
• Demonstrated knowledge of, and proficiency in digital information and technology.
• Demonstrated passion for working in a team environment.
• Demonstrated communication and problem-solving skills.

Responsibilities

• Provide high-level customer service to meet the needs of a diverse range of library patrons.
• Undertake circulation duties including processing library returns and memberships, issuing library resources, shelving and point of sale transactions.
• Assist and support customers with a range of information and technology needs.
• Promote and support customers in the use of the library's digital collections and services.
• Assist with the maintenance of the Local Studies Collection and delivery of inter-library loans services.
• Maintain a working knowledge of a wide range of literary genres, current authors, and age-related reading materials.

Skills

Customer service

Team player

Communication

Digital literacy

Job description

Bring your passion for learning, literacy and information to a customer-focused role that helps our community connect and thrive.

We're looking for a friendly, motivated Library Services Assistant to help create an exceptional experience for everyone who walks through our doors. If you enjoy connecting with people, supporting learning, and working in a dynamic environment, this is a great opportunity to be part of a team that values service and community engagement.

What We Will Offer You

• Permanent, part-time position.
• Twenty-eight (28) hours per week to be worked Monday, Tuesday, Wednesday and Thursday.
• Remuneration of $2,007.44 minimum gross per fortnight with the opportunity to progress to $2,408.93 gross per fortnight + 12% superannuation based on part-time hours of work.
• Generous leave entitlements, including access to Council's Flexible Working Hours Agreement and MyLeave.
• Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council's Junior Rates of Pay Fact Sheet.

Your New Role

This position is responsible for ensuring the provision of quality customer service to Library clients and assisting in the delivery of library programs to identified client groups.

Key responsibilities of this role include but are not limited to:

• Provide high-level customer service to meet the needs of a diverse range of library patrons.
• Undertake circulation duties including processing library returns and memberships, issuing library resources, shelving and point of sale transactions.
• Assist and support customers with a range of information and technology needs.
• Promote and support customers in the use of the library's digital collections and services.
• Assist with the maintenance of the Local Studies Collection and delivery of inter-library loans services.
• Maintain a working knowledge of a wide range of literary genres, current authors, and age-related reading materials.

What You Will Need To Succeed

• Demonstrated quality customer service delivery and relevant library experience.
• Knowledge of a wide range of genres, current authors, and age-related reading materials.
• Demonstrated knowledge of, and proficiency in digital information and technology.
• Demonstrated passion for working in a team environment.
• Demonstrated communication and problem-solving skills.

What is next?

Applications close Sunday, 13 September 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 21 September 2026.

If you are interested in this role and would like more information, please contact Christine Bolton, Library Services Manager on 02 6926 9710.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

https://wagga.nsw.gov.au/the-council/careers/why-work-in-wagga

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, sexually and gender diverse people, people with lived experience and people of all ages.