Library Customer Service Shift Supervisor (Part-Time)

City of Newcastle; Newcastle; On-site; AUD 59,000 - 72,000; Part time

Benefits offered by this job

4 weeks annual leave

Personal leave 3 weeks

17.5% annual leave loading

Paid parental leave

Novated Lease options

Health & Wellbeing programs

Annual performance development plans

CN employee benefits programs

Job summary

City of Newcastle (CN) is seeking an experienced Library Customer Service Officer to join our Museum Archive Libraries & Learning (MALL) team. You will deliver exceptional service as the first point of contact for members and visitors, providing professional advice across channels while upholding CN's welcoming image.

This permanent part-time role is 29 hours a week (7 on Mon, Thu, and Fri and 4 on Sat and Sun).

Qualifications

• First point of contact for members and visitors.
• Provide professional advice across channels.

Responsibilities

• Open up and close the library.
• Cash handling and retailing.
• Lending collection management.
• Readers advisory and assistance with technology access.
• Supervision and direction of team on shift.

Skills

Customer service

Communication

Cash handling

Tools

Lending systems

Job description

City of Newcastle (CN) is seeking an experienced Library Customer Service Officer to join our Museum Archive Libraries & Learning (MALL) team. You will deliver exceptional service as the first point of contact for members and visitors, providing professional advice across channels while upholding CN's welcoming image.

This permanent part-time role is 29 hours a week (7 on Mon, Thu, and Fri and 4 on Sat and Sun).